Exporting to disk takes extremely long with DeepPRIME XD

[mrcrustacean (Patrick Cray (Nikon & Win11))]

I have recently contacted DxO customer support in relation to this matter. The matter is not new and effects both PL6 & PL7. I have a NVIDIA GeForce GTX 1660 Super GPU installed on my PC with the latest studio drivers. Intermittently when exporting files using DeepPRIME or DeepPRIME XD, it is clear that the GPU is not being utilised resulting in extremely long export times. Restarting PL6/PL7 resolves the matter in the short term.

[DSS (Jana)]

Add me to the problem group with NVidia GTX 1050 card. I tried to set it to both “Automatic” and NVidia in performance settings with no observable changes to export speed. I started a new thread not knowing this one existed. Found it thanks to BHAYT.

[BHAYT (Bryan [WIN10, PL7, VP4, FP7, G9 & EM1 Mkii, RTX 3060])]

Related topics, including this one.

DxO PL 7 Painfully Slow to Export JPEGs

I just upgraded from PL6 to PL7, restarted my laptop, tried adjusting the performance settings, tried restarting the software and still it literally takes 5 minutes to export a single JPEG. Can’t preview or work on other photos at the same time at all. PL 6 was slow, but nowhere near this bad. Is there something I need to adjust in the performance settings, or is this some kind of a bug that needs to be worked out? My laptop is Windows 10, has 16GB RAM, i7 2.8GHz, 64bit and NVidia GeForce GTX 10…

Exporting to disk takes extremely long with DeepPRIME XD

After the latest update (v6.10.0 Build 284), exporting to disk takes extremely long when DeepPRIME XD is selected. While the export took about 1 minute with the previous version, it now takes 8 minutes! My computer is equipped with an Intel i7-3770k. I have not had any problems with this in any previous update.

PhotoLab v6.9 (Windows 10) Failure to export DeepPRIME or DeepPRIME XD!

[Barbara-S (Support Team)]

Hello all,
Sorry for our late reply in the forum. However, we’ve taken note of the issue and are actively working to improve it. Your feedback is crucial, and we appreciate your patience. Stay tuned for updates.
Thank you.

[vintage_1953]

I have reported my case to DXO just in case not a lot had. Currently dealing with investigative emails. Sending in log files etc.
Graphics?
Nvidia geforce MX330
Do I have the latest driver ?
Yes, but it is “game ready” a there aren’t any “studio” ones.
I can’t see why they can’t compare 6.9 and 6.10 and see what is different.

[mwsilvers (Mark - New Jersey, USA)]

@vintage_1953

MX330

I doubt very much that you card is supported for accelerated processing of DeepPRIME and DeepPRIME XD It falls far below the minimum recommended cards. I use the GTX 1050ti, which is at the low end of the supported cards that will provide acceleration, and it has more than double the relative performance of your card. At best you card probably would have only had partial support and perhaps lost that with the latest version.

Mark

[vintage_1953]

I understand what you are saying, but it worked OK with 6.9. Only started running slow with 6.10. Now 6.10 doesn’t even attempt to use graphics. I could understand that if I’d gone to 7, but not just an update to 6. I loaded a 7 trial. That says my card is partially supported - 6 doesn’t.
Fortunately, I only use DXO for the very occasional high iso stuff.

[SAFC01 (Paul Rutter - PL7 FP7 VP4 Nik 5 - Win 10 - Nikon)]

I encountered performance issues with 6.10 that I didn’t experience in 6.9, as discussed here:
PL6.10.0 maxing out the processor on Win 10 when working on an image - #5 by SAFC01.

In another thread, DxO identified an issue that might be the explanation, and could be the cause of your problems.
https://forum.dxo.com/t/new-plv6-9-0-build-267-is-very-slow-compared-to-former-version/34567/10#:~:text=Hello%2C%0AWe,Best%20regards

[mwsilvers (Mark - New Jersey, USA)]

I believe that yesterday DXO announced they are working on a fix for people who are having slow export speeds especially with lower end cards. Not sure when they’ll have it ready, but perhaps that will resolve your issue.

Mark

[vintage_1953]

Just got told, by support, to load a new version - 6.10.1- which seems to work as 6.9 did.

[Wolfgang ([ Win10, PL+VP+FP, Nik7 / 3.3 ])]

checked again with

• PL5.15.1 Build 4906
• PL6.10.1 Build 292

and the export times are identical
to Exporting to disk takes extremely long with DeepPRIME XD - #39 by Wolfgang

[mrcrustacean (Patrick Cray (Nikon & Win11))]

This matter is still causing problems using the latest versions of PL6 or PL7. I have a live support ticket relating to this matter, which is now about 5 months old. I was wondering if anyone had received an update from DxO regarding similar issues?

[stuck (Canon, PL7 on Win 10 + GTX 1050ti)]

@mrcrustacean

This matter is still causing problems…

Are you sure you are using the latest Nvidia drivers? The UK site for them is here:

Download the latest official NVIDIA drivers

There is often debate as to whether you should use the ‘Game Ready’ or the ‘Studio’ versions. If you game then definitely use the ‘Game Ready’ version otherwise it seems to be personal choice. I use use the ‘Studio’ version.

[mrcrustacean (Patrick Cray (Nikon & Win11))]

Thank you for the reply.

I am using the latest NVIDIA Studio Drivers.

The intermittent failure of both PL6 & PL7, to utilise the GPU when exporting files using DeepPRIME or DeepPRIME XD, is a now well documented. Indeed DxO have acknowledged there are issues.

I also wonder if there is any link with PL6 & PL7 freezing, and also the more recent “Loading error Correction failed on the Execute stage” bug?

Whilst these issues clearly effect Windows machines, similar problems also afflict Apple devices.

I have checked my DxO Support Tickets. My support request confirm these problems are confined to PL6 & PL7 i.e. I had no issues with PL1 to PL5 inclusive.

I don’t think it can be a resource issue either, as I have no problems running Lightroom Classic, Photoshop or Affinity Photo.

[John7 (John Barrett)]

I only had the exporting bug with the latter 6 and 7 and at times it gets bad. I get it in general use, leveling but more local adjusments. It looks to me mouse related