Sorry, but I don’t see anything like that in the linked document.
Neither in English nor in French.
I’m not saying that a document with this promise doesn’t exist, but I can’t find it… and yet I searched!
It was there.
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As I said, DxO REMOVED THE REFERENCE. It was there and now is not. They did this sometime after February 26, which is when I posted the link in post #3.
I confirm. This is a questionable practice. What has been announced can be possibly corrected, along with apologies, by another announcement if the former was a mistake. Rewriting history by deleting documents is not really acceptable, IMHO.
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My take on this topic:
I followed the release of PureRAW 4 quite closely. I have some information that was provided by DxO at that time.
For me, the key element, which seems to be the only legally valid one, is the release notes. And as early as version 4.0, it clearly states: “Note: currently DeepPRIME XD2 only supports Bayer images; X-Trans RAW files are not compatible. PureRAW will revert to DeepPRIME XD for these specific RAW files.”
This note will be repeated exactly when version 4.6 is released. So, much more recently.
The point that may pose a problem in DxO’s communication:
I finally found the version of the web page mentioned above. This archive is from September 2024.
It states: “DeepPRIME is compatible with almost all cameras from major manufacturers, including Canon, DJI, Hasselblad, Nikon, Panasonic, Pentax, Olympus/OM System, Sony, Leica, and more. DeepPRIME XD2 will support Fujifilm X-Trans files in the near future.”
It is now known that DeepPRIME XD2 will not support X-Trans files. But the removal of this information isn’t necessarily due to a marketing position, but more likely to a technological change in 2024, since DxO went directly from DeepPRIME to DeepPRIME 3 for PureRAW 5.
In any case, whether I’m right or not about this analysis:
- DxO did announce “for a period” that DP XD2 would support X-Trans
- but it was never stated that this would be the case in PureRAW 4.
I know this seems like an ambiguous explanation, but from a strictly legal perspective, I don’t see any fault on the part of DxO.
However, in terms of communication, that’s something else we can still discuss…
Product-wise, XD2 is XD2. XD2s is XD2s. You can’t have different versions of either in PureRAW 4 and PureRAW 5. So PureRAW 5 has XD3 and DeepPRIME 3, not some modified version of XD2/XD2s. X-Trans support wasn’t added to XD2 or XD2s as DxO said would happen, with no warning and no addressing the expectation of people who bought PureRAW 4 for eventual XD2s support of X-Trans. If you say XD2s is going to support X-Trans, then that means PureRAW 4 is going to support X-Trans. Plain and simple.
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I couldn’t say it better.
Sorry, I’ve been away for a while, but I see others have responded to you. All I can add is that DxO has replied “coming soon” to some people (myself included) who wrote to them to ask about XD2 support for X-TRANS sensors. In this entire thread, you have been arguing as though you were in a court of law and DxO were your client. Why? What we can retain here is that many of us feel that we have been lied to be the company, and that, at the very least, DxO has made misleading statements about their support of X-TRANS. I am not interested in whether these statements can be qualified as lies in the legal sense or not. I feel cheated, others do too, and that’s just a fact. I have never been treated that way by Adobe, ON1, and Skylum, to name just a couple of photo software companies I am a customer of. Sometimes, difficulties arise. I’ve been a software developer myself, so I know that things don’t always work out as planned. When that happens, one needs to communicate with one’s customers, explain things, and perhaps apologize for having raised expectations one is not (yet) able to meet. DxO’s attitude is perhaps the most infuriating thing about this whole episode: they either don’t give a damn or they do a heck of a fine job acting as if they didn’t. All the power to you if you understand this attitude; I, for one, do not,
This case reminds me of my good ol’ days as a system engineer at Big Blue (back then, they were still “big”). There was a (stupid) in-house saying, stating that “Life would be good if it weren’t for the customers”. Sometimes, I get the feeling that DxO suffer from the same syndrome.
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Yes, it was a press release … referenced here.
I want to point out that per their recent marketing email Pureraw 5 does not “yet” support X-Trans 5 sensors, so that is the X-H2, X-H2s, X-T5, X100VI, and the X-T50. This is not shown on the website anywhere, just in the marketing email I received. As you all know we were promised support with Pureraw 4 and it never came, so beware about “future” support for X-Trans 5 sensors.
I was sort of lucky with Pureraw 4. It was in my cart and I was about to upgrade from Pureraw 2. Something caused me to go and double check compatibility with Fujifilm, and I noticed it was “coming soon” and decided to hold off. I’ve been following closely waiting for it to come for over a year now and I would have upgraded it instantly, but it never came. I’m going to hold off this time too at least until X-Trans 5 sensors are supported.
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This was a surprise to me as well! I foolishly preordered PureRaw 5 because of the “Free Gift” of PureRaw 4. PureRaw 4 is a little better than Lightroom’s AI Denoise but the additional workflow and processing steps aren’t worth it.
I only have X-Trans 5 cameras, so the lack of support in PureRaw 5 would make it useless to me. I emailed support requesting a refund, but they denied the request because I’ve successfully used PureRaw 4 for almost a month
DXO’s advertising is misleading and they appear to not be willing to “make it right” when a customer believes them.
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They have been very misleading. And I posted that in hopes that others will see it before they purchase. Like I said I think DxO makes a good product, but their marketing is misleading, and it’s B.S. that they won’t refund. I personally would consider the pros and cons of a chargeback if I were in your shoes.
I also recently learned that if you are using PureRAW 4, with X-Trans files, it tells you that they are using the XD2s model, but behind the scenes they are just using the XD model from PureRAW 3.
I guess you didn’t take advantage of the 15 day free trial. That is unfortunate.
Mark
What 15-day trial? Jai’s talking about having preordered PureRAW 5, which isn’t released yet, on the premise that X-Trans is supported - only to now find out that X-Trans 5 sensors are not supported.
Talk about bait-and-switch.
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The main reason to preorder PureRaw 5 is for those who do not already own PureRaw 4 and will be able to use the free version with their existing cameras until PureRaw 5 is released later this month. Since PureRAW 4 won’t meet some users current requirements, they should wait for April 15th and downloaded the 15 day trial of PureRaw 5 to find out for themselves whether it has the camera support needed without first making an nonrefundable investment.
PureRaw 5 is downloadable software, not a physical item that will run out of stock, so preordering it gives users no advantage unless they are not currently PureRaw users and PureRaw 4 already completely supports all of their current cameras. if PureRaw 4 doesn’t meet their current requirements they could have also identified that by downloading the 15 day free trial of it prior to purchasing the PureRaw 5 preorder. Sorry that I was not clearer in my previous post. In any case purchasing software before determining whether it is compatible with your requirements is always risky.
Mark
I have just got a confirmation from DXO regarding the forthcoming PureRaw 5 and the latest Fuji Xtrans sensor 5…
Riley (Support & Assistance)
Apr 3, 2025, 4:30 PM GMT+2
Greetings,
Please see the information we have provided in our recent emails:
DxO is proud to announce that DxO PureRAW 5 delivers extraordinary image quality to Fujifilm X-Trans photographers. The new DeepPRIME XD3 X-Trans Beta offers exclusive access to the next generation of RAW image processing, eliminating noise and extracting remarkable levels of detail.*
*At this stage, the fifth generation of X-Trans sensors is not yet supported.
regards,
Riley - DxO Labs Support Team
Guess I wont be upgrading.
Right, that’s why I said I foolishly preordered. I understand trusting DXO’s marketing copy was a bad idea. That’s my side of the mistake.
But, that doesn’t alleviate DXO’s responsibility to refund users when they misrepresented their product.
I purchased via Paypal and will reach out to them for a refund. DXO stopped responding to my support ticket.
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