I understand how you feel. My main point was that it is always risky to purchase software prior to confirming it will meet your expectations. Once installed and activated most software companies will not offer a refund, especially if a free trial period is available.
Mark
PetaPixel just picked this up:
I wonder how they heard about thisâŚ
This is of course a typical DXO âgotchaâ and completely ridiculous. âYes weâll fully support Fuji cameras, except for all the cameras they have released in the last two and a half years.â (Even the stacked 26MP sensor from the XH2s is 5th generation, so I donât expect any support there either).
They fooled me once with Pureraw 4, shame on them, but I wonât let them fool me twice.
Itâs a shame, because the software itself is very good, but the marketing, sales and sales support are the worst.
I have exactly the same feeling. It is a pity because I appreciate this programme. Especially for such an older user, who is used to the traditional interface and handling of the software, the photo editing is at an acceptable level in PL. Of course, when it comes to the interface and its optimisation possibilities, there is a lot to be done here, but this is not as crucial as the disastrous treatment of Fujifilm system users by DxOâs sales and marketing department. However, I wonât be caught in this âDxOâs special sales techniqueâ this year and I am going to peacefully wait until next year before deciding on a further potential update to the newer version.
Mark, itâs not risky at all unless youâre dealing with DxO. A friend of mine ordered ON1 Photo Raw on my recommendation, and he didnât like the user interface at all. Two or three weeks later, he applied for a refund and got his money back no questions asked. Thatâs how some companies deal with their customers. Other manufacturers offer similar money-back deals. I guess it depends whether you think your customers are out to rip you off, and in that case you act like DxO. On the other hand, if you believe your customers are acting in good faith and you want to build a mutually beneficial relationship with them, then you act like ON1. As for me, I have no doubt what company I would rather be a customer of. How does it go again? Fool me once, shame on you; fool me twice, shame on me!
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