Photolab is crashing, 7 was stable, 9 omg

[CorvinDun]

I am PhotoLab user for years , now newest 9.3 is horribly unstable,

here is log:

Please fix it asap.

025-12-15 19:09:15.900 | DxO.PhotoLab - 42420 - 29 | DxOCorrectionEngine - Error | DxO::Context::ExecuteTileImage Vignetting can’t execute tile image at scale 0 in Preview mode.
2025-12-15 19:09:15.900 | DxO.PhotoLab - 42420 - 29 | DxOCorrectionEngine - Error | DxO::VignettingContext::ExecuteTileImage:: tile image execution problem
2025-12-15 19:09:15.900 | DxO.PhotoLab - 42420 - 29 | DxOCorrectionEngine - Error | InternalError: In Block Vignetting@node_10037[0].Execute
In Block DxO::Node::Execute [ identifier=Vignetting m_internalMode=Preview m_outputScale=0 m_inputROIs[DxO::EngineDef::kMainImage].StringRepr()=[ (x=1148, y=1044, w=3155, h=2619) ] outputs.imagesWithROIs.at(EngineDef::kMainImage)->value=outputImage=computeOutputInfoOk=true outputImageValidROI= outputROIs=validateOutputPolicy=OutputROI outputROI=[ (x=1148, y=1044, w=3155, h=2619) ] invalidROI=[ (x=1148, y=1044, w=3155, h=2619) ] validROI= priority=9 ] [ ctx=000001BAE08B5F30 ]
Correction failed on the Execute stage
2025-12-15 19:09:15.946 | DxO.PhotoLab - 42420 - 45 | DxOFramework - Error | DxO::MemoryBuffer::AllocAligned_throws: failed to allocate buffer of size 48000000. Current callstack:
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x7ffe917d2cc0: TpAllocPool : SymGetLineFromAddr64 returned error code 487
0x7ffe917bccc0: TpReleaseCleanupGroupMembers : SymGetLineFromAddr64 returned error code 487
0x7ffe8fc47360: BaseThreadInitThunk : SymGetLineFromAddr64 returned error code 487
0x7ffe917bcc70: RtlUserThreadStart : SymGetLineFromAddr64 returned error code 487

2025-12-15 19:09:15.946 | DxO.PhotoLab - 42420 - 45 | DxOFramework - Error | Exception caught while calling DXOMemoryImage::AllocatePixelBuffer : DxO::MemoryBuffer::AllocAligned_throws: failed to allocate buffer of size 48000000
2025-12-15 19:09:15.946 | DxO.PhotoLab - 42420 - 45 | DxOFramework - Error | DXOImage_Create Cannot create image of dimensions 6000 x 4000 - pixel format/size SampleLayoutY / SampleType16s - ROI (0, 0) x (6000, 4000)
2025-12-15 19:09:15.946 | DxO.PhotoLab - 42420 - 45 | DxOCorrectionEngine - Error | Exception caught while calling ExecuteTileImage : DXOImage_Create( &LumNoiseImageVFR, outputImages.at(DxO::SecondaryImageType::kLuminanceNoiseImage)->Width(), outputImages.at(DxO::SecondaryImageType::kLuminanceNoiseImage)->Height(), DxO::kSampleType16s, DxO::kSampleLayoutY, &OutPutBufferROI) ; condition failed.
2025-12-15 19:09:15.946 | DxO.PhotoLab - 42420 - 45 | DxOCorrectionEngine - Error | InternalError: In Block Raw2RGB@node_10134[0].Execute
In Block DxO::Node::Execute [ identifier=Raw2RGB m_internalMode=Preview m_outputScale=0 m_inputROIs[DxO::EngineDef::kMainImage].StringRepr()=[ (x=888, y=828, w=3936, h=3168) ] outputs.imagesWithROIs.at(EngineDef::kMainImage)->value=outputImage=computeOutputInfoOk=true outputImageValidROI= outputROIs=validateOutputPolicy=OutputROI outputROI=[ (x=1363, y=1247, w=2720, h=2221) ] invalidROI=[ (x=1363, y=1247, w=2720, h=2221) ] validROI= priority=10 ] [ ctx=000001BAE08FB0C0 ]
Correction failed on the Execute stage
2025-12-15 19:09:15.993 | DxO.PhotoLab - 42420 - 79 | DxOFramework - Error | DxO::MemoryBuffer::AllocAligned_throws: failed to allocate buffer of size 48000000. Current callstack:
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x0: : SymGetLineFromAddr64 returned error code 487
0x7ffe917d2cc0: TpAllocPool : SymGetLineFromAddr64 returned error code 487
0x7ffe917bccc0: TpReleaseCleanupGroupMembers : SymGetLineFromAddr64 returned error code 487
0x7ffe8fc47360: BaseThreadInitThunk : SymGetLineFromAddr64 returned error code 487
0x7ffe917bcc70: RtlUserThreadStart : SymGetLineFromAddr64 returned error code 487

2025-12-15 19:09:15.993 | DxO.PhotoLab - 42420 - 79 | DxOFramework - Error | Exception caught while calling DXOMemoryImage::AllocatePixelBuffer : DxO::MemoryBuffer::AllocAligned_throws: failed to allocate buffer of size 48000000
2025-12-15 19:09:15.993 | DxO.PhotoLab - 42420 - 79 | DxOFramework - Error | DXOImage_Create Cannot create image of dimensions 6000 x 4000 - pixel format/size SampleLayoutY / SampleType16s - ROI (0, 0) x (6000, 4000)
2025-12-15 19:09:15.993 | DxO.PhotoLab - 42420 - 79 | DxOCorrectionEngine - Error | Exception caught while calling ExecuteTileImage : DXOImage_Create( &LumNoiseImageVFR, outputImages.at(DxO::SecondaryImageType::kLuminanceNoiseImage)->Width(), outputImages.at(DxO::SecondaryImageType::kLuminanceNoiseImage)->Height(), DxO::kSampleType16s, DxO::kSampleLayoutY, &OutPutBufferROI) ; condition failed.
2025-12-15 19:09:15.993 | DxO.PhotoLab - 42420 - 79 | DxOCorrectionEngine - Error | InternalError: In Block Raw2RGB@node_10134[0].Execute
In Block DxO::Node::Execute [ identifier=Raw2RGB m_internalMode=Preview m_outputScale=0 m_inputROIs[DxO::EngineDef::kMainImage].StringRepr()=[ (x=888, y=828, w=3936, h=3168) ] outputs.imagesWithROIs.at(EngineDef::kMainImage)->value=outputImage=computeOutputInfoOk=true outputImageValidROI= outputROIs=validateOutputPolicy=OutputROI outputROI=[ (x=1363, y=1247, w=2720, h=2221) ] invalidROI=[ (x=1363, y=1247, w=2720, h=2221) ] validROI= priority=9 ] [ ctx=000001BAE08FB0C0 ]
Correction failed on the Execute stage

[Joanna (Joanna Carter)]

This is a user forum. You need to report this to DxO’s support site

[Wlodek]

+1 for @Joanna comment.
Meanwhile,

@CorvinDun

failed to allocate buffer

Looks like shortage of physical or virtual memory. If you are on Windows, check if this link matches your case: How to Prevent DxO PhotoLab from Crashing During Intensive Processing Tasks – Help center
Please specify some basic config info:
OS (Win/Mac), CPU/GPU/RAM/etc, camera/lens, …
For Windows, the minimum usable version info may look like Win11 Pro 24H2, 26100.7462 (use e.g. ‘ver’ command in command line mode, which may show Windows 10 version, to bring more confusion ).

[CorvinDun]

Hello,

Computer: ASUS GL552VW
CPU: Intel Core i7-6700HQ (Skylake-H, R0)
2600 MHz (26.00x100.0) @ 2994 MHz (30.00x99.8)
Motherboard: ASUS GL552VW
BIOS: GL552VW.304, 04/25/2019
Chipset: Intel HM170 (Skylake PCH-H)
Memory: 24576 MBytes @ 1064 MHz, 15-15-15-36
Graphics: Intel HD Graphics 530 (Skylake-H GT2) [S0/R0] [ASUS]
Intel HD Graphics 530, 1024 MB
Graphics: NVIDIA GeForce GTX 960M [ASUS]
NVIDIA GeForce GTX 960M, 4096 MB GDDR5 SDRAM
Network: RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC
OS: Microsoft Windows 10 Home (x64) Build 19045.6575 (22H2)

Have rather checked memory leaks? If you have a leak no matter how much memory you have … It has as well issues with exporting photos.

[Joanna (Joanna Carter)]

Like we just said, you need to talk with DxO support, not this user forum

[mrcrustacean (Patrick Cray (Nikon & Win11))]

@CorvinDun As previous stated, this an end user forum & you will need to open a support ticket with DxO. In the meantime, the following link should take you to the PL9 release notes, including minimum & recommended system configurations:

https://support.dxo.com/hc/en-us

[andras.csore]

The GPU in your system seems 4GB VRAM. It’s seems not really enough for all AI + DP export. However, I write a post a while back, how the Manual AI mask and DP3 export can work with 4GB GPU. I suggest to read it. Please check down the posts, you find it. I’m out of home, cant link it.

Edit: here it is:

DxO 9.2.1 + Manual AI mask + DP3 NR Export can work even with 4GB GPU VRAM!

Yes. Its possible. With 4GB VRAM! Wowww. Of course some workaround needed, but easy. I think, its may can be a good news for example Notebook users with 4GB GPU VRAM (even minimum specifications say 6GB GPU VRAM)- Also, may can helps out issues in the case of 6GB GPU VRAM, etc. First of all, i like to say thanks to @irekz, for his post: DxO 9.2.1 running out of VRAM - tip that works for me. Basically i describe more-or-less the same - but i test with 4GB GPU VRAM, etc. If you use AI ‘Manual’ m…

[mrcrustacean (Patrick Cray (Nikon & Win11))]

@CorvinDun From a quick search of the internet, it appears that the NVIDIA GeForce GTX 960M 4GB VRAM, was launched in 2015 & your laptop in 2016. Your PC, does not appear have sufficient resources to run PhotoLab 9 effectively.

That said, who knows DxO Support may a solution to your issues.

[stuck (stuck [Canon, PL9+FP7+VP5, Win11+RTX4050 6GB])]

@CorvinDun

Graphics: NVIDIA GeForce GTX 960M

It’s a safe bet that your old GPU is at the heart of your problems, it’s way, way, below the minimum spec for PL9. It’s even below the minimum for PL7.

Having said that I know from personal experience it is possible to run PL9 on a machine with an ancient GPU, I have a GTX 1050Ti GPU on my Win 10 desktop PC but, “just because you can, doesn’t mean you should”. It’s not a fun experience.

PL9 is very sluggish and fragile with such an old GPU. It takes a lot of patience to use it. You need to click and wait for the action to complete before you click again. Also, it takes minutes to export an image and while it is doing an export the machine is unresponsive to anything else, i.e. I can’t set an export going and then switch to anther application in order to let the export tick along in the background. Further, I can’t use any of the preset AI masks, invoking them makes PL9 crash.