Hello,
DXO Viewpoint always crashes in the following situation:
Checked here and no problem so far (Standalone and PL PlugIn).
Try with another picture and/or try to reinstall VP.
my bad – see Viewpoint 5 crashes - #17 by Frank12
New installation already tried. Tried with different pictures. Always crash. Use Windows 11 and Nvidia GPU.
Same problem (5.5.1) Windows 11 - AMD Radeon GPU driver updated
Error report sent to DxO.
I repeated the test as PlugIn and Standalone as you described - no problem.
Then I updated the GPU driver for my NVidia RTX 4070 and re-checked - no problem. But different to @gerarto I’m still on Win 10.
.
What I just remember … with the 8-point perspective tool, there are some settings you can’t select (like when the correction lines cross or something). I always got a corresponding message, but no crash or anything like that.
my bad – see Viewpoint 5 crashes - #17 by Frank12
I also use Windows 11 and it crashes.
@Wolfgang uses Windows 10 and it does not crash.
This may be a starting point.
I also had another software. It ran on Windows 10, only with problems on Windows 11. Although it was recommended for Windows 10 and 11.
Did you check the minimum specs for PL5’s VP5’s “ReShape Fusion” (just asking) ?
The newer PhotoLab Elite versions already include the “Horizon” and most of the “Perspective” tools – something that is unfortunately not so clear from DxO’s marketing.
(ed)
True. For most people the basic perspective tools included in PhotoLab Elite may be sufficient. However, they are limited when compared to having a ViewPoint license, but, again those additional tools may have much less value for the average PhotoLab user.
I would be remiss if I did not mention that one of the features only available in PhotoLab with a ViewPoint license is the Volume deformation tool. It is used to repair the wide-angle stretch distortion at the edges of images captured with wide angle lenses where objects near the edges of the image can appear stretched horizontally and vertically.
For most subjects, like landscapes, this type of distortion is often easily overlooked, and even for architectural images it is usually ignored despite being much more obvious. However, for group shots of people this distortion will make those near the image edges look very wide and distorted. While I don’t use this feature often, on a number of occasions it saved participants near the edges of important professional and private group images from looking grotesque.
Mark
I just retested with ViewPoint 5 standalone: the same application crash.
I also tested with VP5 integrated into PhotoLab Elite: no PL crash. Strange…
(Windows 11)
Horizon setting into ReShape Fusion complements the one available in PhotoLab: it allows you to adjust the horizon locally (and not across the entire image) and is only available with ViewPoint.
(same for Force Parallels + 8 Points)
Yes, PhotoLab Elite natively only contains a small subset of the perspective features added with a ViewPoint license which is why I have one. However, I suspect that most PhotoLab users will find the limited ViewPoint functionality sufficient and would rather not pay for a license with added tools that might only be used infrequently.
Mark
The problem is reproducible in VP5.5.1/Win here. In the crash handling screen I have chosen to sent the report to DxO. Win11 pro 24H2, enough memory, latest patches, i7-14700KF, RTX4070 (which probably doesn’t matter). Note that I don’t use VP standalone, installed 5.5.1 just to check this particular case. The problem is not reproducible in PhotoLab 8.7.1/Win (at least here), so it looks like VP GUI bug (?).
Off-topic, on Volume Deformation.
I’m surprised how many “pros” (most often using LR) don’t use it for group photos. You are often forced to shoot with a too wide angle then. Speaking from my own experience, this can make a great difference to customers, some of which hire two photo teams for important events, just to be safe. There surely must be something similar in LightRoom, but maybe those “pros” wanted to save time or simply didn’t learn the software enough. For this silly reason they have lost some customers, but other customers were still happy and didn’t care about how sideline workers look (standard EGO problem) 
BTW, another trick by some LR-based “pros” is to bleach the colors and make a kind of “stylish toning” to cover real problems with high noise. Well, some people like the outcome, but it spoils the market, I think.
@Wolfgang My PC Spec affect the recommended beginnations.
In the first 5 Series VP everything works in the Reshape Tool. The same PC. (Except for the color presentation, which has been remedied).
@Herbert7
I have exactly the same problem with the reshape function. I haven’t received a response from support for 14 days. After being asked to run a diagnostic, that was it. My system consists of an AMD Ryzen 9 9950X with NVIDIA RTX 4070 Super, Win 11, and 64 GB RAM. That should be more than enough. I’ve already tried everything I could think of: reinstalling, updating drivers, compatibility mode, adjusting permissions, internal GPU – external GPU, all to no avail. Currently, I can only wait for support or throw the program in the corner. Does anyone else have any ideas?
Looks like being worth creating a support ticket…
@Frank12
I have already caught up with different things.
Graphics driver updated (studio and game driver tries). New installation. Admin right. Defender exception. Without success. Program should not be thrown into the corner, as you say. Then prefer to wait for the support. It has to work. I only bought it again.
Apparently there are several users who are affected by the problem! And as I see you with you, you also use Windows 11. And when I read the thread here are only Windows 11 users affected!
I have sent the error reports that the program produced to the support when crashed. And a ticket opened.
So far no reaction. Maybe they have a lot to do at the moment.
Would still be nice if the support would report to me (us).
And yes, please send the affected users of error protocols and open tickets. I think the more data has the support has the better it is for a troubleshooting.
In my guess, the mistake in combination with Windows 11 is currently occurring.
I haven’t heard a Windows 10 user who has the problem.
Please report on news.
@Herbert7,
Thank you for your feedback. I see that we tried exactly the same thing to get VP5 to work. I already had this problem with version 5.5.0. I contacted support and provided them with the error report (sent automatically by DXO) and a diagnostic file. The last response indicated that the error would no longer occur with version 5.5.1. Unfortunately, I had to inform them that this was not the case — however, I did not try everything I did with version 5.5.0. Therefore, we are still waiting for a solution from the support team. I will get back to you when I hear something new.
@Herbert7 and all
Very sorry, I simply had not seen → the Perspective switch at bottom left !!
Honestly, I couldn’t imagine it working on Win 10 but not Win 11. … Tried everything, including Automatic Distortion Correction on a badly distorted picture I took a long time ago with a fisheye lens … until I noticed “The lower toolbar” in the manual …
So, it’s the same bug in Win 10.
Wolfgang
Hello,
I was able to narrow down the problem.
I installed an older version of VP 5 (5.5.0 build 426).
With this version everything works without crash.
If I install the current 5.5.1 Build 542, VP5 crashes in Reshape mode “Perspective”.
