Hi,
I’ve tried to download the PL9.5 update on two different machines and both get stuck at about 155Mb. Eventually the download times out.
I tried using the in-app download and by registering as a trial user.
Downloads from other sites are working fine.
Anyone else seeing this?
Many thanks, Peter
I just managed to get the full download, but it had to be done in three chunks. Each time the browser eventually timed out on the download and went into paused mode, and I then had to hit the “resume” button to get the next chunk.
Best wishes, Peter
Spoke too soon! 
The installer runs but its attempt to download package graphic assets fails at about 160Mb / 781Mb.
I’ve submitted a support request through the DXO web site.
Best wishes, Peter
When I upgraded to 9.5 (on macOS btw) I did notice the install took a very long time, like 10-15 minutes. But it did eventually install when I left it alone.
I know it doesn’t help you, but there does seem to be something different about this one.
I had no problems downloading and installing this recently. However, yesterday my browser (Edge) seemed to struggle mightily, as did some other apps. The problem passed. I’m supposing there was an outage somewhere.
Not for me, on Win 11. It was the opposite, a really quick install.
Use a decent browser, like Firefox 
Haha! Well, I was using Firefox and wanted to love it, but most of the websites I use aren’t compatible with it. So I recently moved to evil Edge. Quicker, more seductive…
Really? I’ve never found a website that fails with FF, and I’ve got the privacy settings set more or less as tight as they can be.
FF plus uBlock Origin to kill all the adverts is the dream team, for me anyway.
Other sites, yes, and DxO might have had an issue with lots of people updating their apps. After all, most are set to look for and propose an update.
On Mac, I usually get the full installer (from the shop account or as “trial”) and Safari keeps the download alive, except in severe cases.
Sadly it remains broken for me. If DXO use a content delivery network to distribute the installer and ancillary data the issue may be in that and this could account for regional variations in end user experience.
Still no response from DXO to my support ticket, I’m surprised that they don’t seem to have basic operational support over the weekend.
I received a response from DXO support this morning with normal troubleshooting suggestions like rebooting, turning off VPNs etc, but none helped.
I don’t use a VPN normally, but given that this is clearly a network issue, I turned ON the VPN in my anti-virus so I appeared to be coming from somewhere outside my ISP’s network.
This worked, the installer downloaded in one go and all the content files downloaded when the installer ran!
It seems there is a network issue somewhere within my ISP (British Telecom) or between them and the CDN77.Com servers that DXO use as their content delivery service.
I thought it worth reporting this solution here in case anyone else finds themselves in a similar situation.