I did purchase PL 9 today. I’m afraid I could have waited a month or two!
I feel like I’m used as a Beta tester that’s paying DxO to do their job. So for now it’s back to PL8 until I get an update!
There is plenty new useful features I’m sure will be fine in the future, but it’s simply to many bugs. In two hours test I have had several “Internal Execution Error”, program hangs, and problem when exporting photos. The export problems occur after I have exported the first photo ang try for the next I can see in Task Manager that the momory of my good old RTX 2060 6GB is used after I finished the first and for the next picture it ends up using slow shared memory.
11 Likes
I’m having the same problem hope they fix it soon
2 Likes
The release notes warn about problems such as these, particularly if you are using nVidia GPUs. The workaround is to downgrade the driver to a version specified in the release notes. Does this help?
1 Like
I have and it doesn’t work for me. 9 isnt fit for release with the problems it has. As said above using 8 untill they sort out the mess that should have bee sorted befor release
Thanks, that’s helpful to know. I’m waiting until the documented bugs are fixed, possibly a bit longer, before running the trial.
1 Like
Thank you for the suggestion. I had to read to the end to find that info. At the start of the Release Notes, it specifically says the latest drivers … As I write this, I’m downloading an older version of the studio drivers. Let’s see if that helps.
Well, they are just the most used GPUs in the world… Couldn’t have they waited a little more until they had a release that would work with the most commonly used HW?
There was no hurry for a sloppy unstable release!
5 Likes
After a second restart, it actually works better. I have now successfully exported three photos. Still, I’m worried about the memory use; it looks like it’s getting slower for each photo exported. For the first photo it stays inside GPU memory; after that, it starts using shared memory, more for each export. After number three is finished, it looks like this:
And on export of photo number four, PL fails to export at all. So, I stand by my conclusion, PL9 is simply not ready for release in this state of development.
But I guess they only had Beta testers with far better GPU’s than me, if they had beta testers at all…
3 Likes
I fesr its what they do each year the main BETA testing looks to get done when we pay for it. Buts does look worse than ususl maybe as there is more theh felt needed to be added. I have 9 but its so bad will use 8 intill more problems like the vodeo drivers are sorted
DxO has been releasing PhotoLab about two weeks earlier every year for a while now. Must be a reason for this, and it’s common that products are released on time ready or not. Better to get features in the process of being fixed than to have those features dropped until PL10 or PL9.5? Anyway, this isn’t an upgrade that overwrites previous releases installed. But the problems mean we can only demo PL9 for now.
I’m a brand new user, coming from Lightroom Classic. I’ve been testing different programs to replace LR and did the PL8 30-day trial back in August. I was impressed by the excellent raw-rendering engine, and didn’t experience a single crash or bug in the entire trial.
Two days after the trial ended PL9 was released and I bought it right away, within an hour of the announcement. This is definitely NOT ready for public release and in my first two days of usage, I’ve had it crash and close unexpectedly at least 10 times.
In the PhotoLibrary, using the new the Favorites tab, switching folders will often (but not always) result in an empty file browser, saying there are no files found at source location. Right-clicking on the Favorite folder to show the source location crashes the program. In Customize, the program has crashed many times while doing Tone Curve adjustments. So far, the AI masks work just fine for me, never a single crash (knock on wood).
I am on a Macbook Pro M1 with 16gb of ram. On the settings I have AI Acceleration set to Auto Selection and my options are Apple Neural Engine, GPU Apple M1 Pro and CPU only. If I knew it would be like this, I’d honestly have bought PL8… I’d have the free upgrade within days and the license for both. Can I use my PL9 license on PL8?
1 Like
Hi and welcome to this user forum,
may I suggest to contact @DxO_Support-Team .
Hi, I am new here on the forum. I had issues with AI mask which I managed to resolve today by updating the Intel Arc driver. However, I still cant save any photo to my SSD drive in any file format, and i am unable to send a photo to Nik Collection 8, I get the an “Unknown processing error” message. I feel deceived by both DXO and those promoting it on YouTube. Its totally unacceptable to launch software and happily take our money when clearly the software is not ready for release.
3 Likes
That’s exactly my story. Former Ligtroom user, testing PL8 trial version week ago. When PL9 was relesed, I bought it on the first day without trial (what can possibly go wrong?). AI masking, the main selling feature of PL9 is not working on my PC, crashes every time I try it. I hope DXO can fix it.
5 Likes
Out of interest I tried the current NVIDIA drivers on my laptop and worked no problem. BUT it then crashed, as it did a number of times trying other things. No sending reports or even anything in View reliability history. Gave the main PC a go and it worked with the current driver as well. The GPU driver problem looks to be more than just the driver and more a number of things effecting the program, odd not least as it did have the error on my main PC when I installed an old driver. There are reports of many other users having problems and like I have found of the current driver working with AI OK. So it looks like a bigger problem than just the NVIDIA driver. Crashes in general are also very poor but every new PL has them just looks worse with 9!
3 Likes
I had similar problems with the first few releases of PL7 and PL8 as well, but PL8 especially has been rock solid since the 3rd or so point-release. More stable than PL7 and PL6 ever were. I’m confident that PL9 will be stable in time for Black Friday as well.
3 Likes
I am feeling very disappointed. So you believe between now and Black Friday it should be stable? So two full months for a stable release? In that case, PL9 should have been released in November.
PL 8.7.2 was rock solid, not a single bug or crash encountered during the 30-days trial. PL9 just crashed when I clicked on the menu to open Settings. I decided to uninstall and reinstall. Reopened and it immediately crashed when I mistakenly pressed the letter G (grid) while no image was selected. It has crashed when switching folders and adjusting sliders. We’re talking basic usage.
This is the crash log on my mac:
1 Like
Then it wouldn’t be stable until January…
But yeah, it should had been called “public beta” and new buyers should be allowed to use PL8 as well.
4 Likes
But yeah, it should had been called “public beta”
I’m a little concerned that not calling it a public beta but keeping it as a new release / trial will damage faith in the brand (especially in new users).
Imagine you’re looking at moving away from Adobe, hear that PhotoLab now has AI masking and think “great, let me check it out!” and your first experience is a program that crashes all the time and the AI masking doesn’t work.
(The fact that I still get crashes in version 8 elite while doing nothing more complex than resizing an image is neither here nor there…!)
4 Likes