I am having trouble getting Photolab 9.6 to export to disk when using AI masks. It seems to export fine without any masking, but fails when masks are used. I am on a Windows 10 machine, Intel Core i7-8700k, Nvidia GTX 1660ti 6mb GPU, 32gb ram, 1tb SSD with heaps of space, and two large HDDs used for storage. When I hover over the red exclamation mark, it says ‘Internal Error - Correction failed on the Execute stage’. Not sure what is going wrong. Any ideas?
Technically, the behavior is a bug, because PhotoLab should not be generating Internal Error messages. (Report that to DxO via support.dxo.com.) However, the cause is likely that your video card doesn’t meet the minimum system requirements (an RTX card with at least 6 GB VRAM - your card is a GTX). Reference:
Thank you for pointing that out. Looks like I’m going to be shopping for a new GPU…damn!!!
I have to do that too. I still have an Nvidia GeForce GTX 960 with 4 GB of RAM. It might still work for a while, though.
Please check “Edit” => “Program Preferences” => “Performance”. Is “Auto Select” selected under AI Acceleration? Try changing that.
For me, if I manually select the graphics card, I can almost always export again, and it’s relatively fast. But the red exclamation marks still appear occasionally.
If I select “Use CPU only” (I have 64 GB of RAM), the export is significantly slower, but it completes. All the images are exported.
Maybe that will help you for a while. Graphics cards are expensive.
You 're more likely to need a whole new PC:
- You’re still on Windows 10 (which remains secure providing you are getting the extended support updates but there’s no guarantee those patches will continue beyond Sept 2026).
- You only have an 8th generation CPU (which in theory can be updated to Win 11 but is verging on being from the age of the dinosaurs).
- it’s likely that the power supply in you PC will not have the ability to deliver enough juice power a modern graphics card.
I recently replaced an ancient Win 10 PC (even lower spec than your machine) that could just run PL9. I had to be patient, to ensure it caught up with each click before I moved on. Also, I had to avoid the preset AI masks completely because they made the machine lock up.
My new toy with its Core Ultra i7, 32 GB RAM and a RTX 5070 12GB VRAM runs PL9 very comfortably. NB I chose a machine with a 5070 card because of the know issue with xx60 cards.
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I don’t use Windows on the Net, I use Fedora Linux as my daily driver. I only use Windows for photo editing offline and I refuse to upgrade to Windows 11. Considering the moves Microsoft are making, I’m thinking of moving back to Mac for photo editing so I’m hesitant to spend too much on my current desktop, but thank you very much for the advice!
There are lots of people here who can advise on suitable Mac hardware. Whether or not such a machine will be less expensive than a suitable Windows device I don’t know.
I have a system similar to yours and PL9.6 runs fine, just a little on the slow side compared to other peoples’.
- 32gb, i5-10400F CPU, GTX1660 Super 6GB, Driver 511.09 - OpenCL is enabled
Note that I am using a “very” old driver and, I believe, this is part of why it works. There are others who also have a GTX1660 GPU and they do not report any issues.
See my post here
( PL9.6, St Pancras and XD3 - #4 by Wlodek )
As others have mentioned, in the Nvidia control window, make sure your graphics card is selected and not just on auto. Also make sure that Photolab is the preferred software and not something else. Same in PL preferences.
During editing, I can have multiple AI presets (sky, people etc.) in an image and export without issue.
So for the St.Pancras image, M has no AI masks, then each has a single AI mask and the last one has all the previous AI masks.
Allan
DxO requires internet access for registration and regular code verification (see the Readme file). In the long run, you will have to upgrade to Windows 11 esp. with the new AI features.
I myself own an older computer, most likely with the same CPU, and I extended its lifespan by installing an RTX4070 12GB (now discontinued) and a 750-watt power supply (see here).
As @stuck has already mentioned, I don’t think it makes sense to replace your GPU with, e.g. an RTX 5070 plus PSU for a limited period (Win 10).
Oh yes, I’d forgotten the ‘PL phones home for license verification every 30(ish) days’ thing.
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