Photolab 8 - "Low GPU memory detection" problem

The cooler on my 5700G CPU is the standard AMD Wraith Spire. After some googling I think it should work fine as long as I dont do overclocking.

@TorsteinH From the temperature of my hard drives, either the input fan is not connected or jammed and the size of the Assassin cooler may be obstructing the general air flow. So some investigation is called for!

Both the 5600G and the 5700G are rated as typical TDP 65W while the 5900X is 105W and apparently it throttles back at 90 C.

All the best with your decision.

Regards

Bryan

I would like to contact DXO Support with a complaint about this issue as it is preventing me updating to PL8.
However, I am not technically astute enough to know how to word such a complaint. Do you have some advice you can share on how and what to include.

@Draig I would simply state that you have an issue that is preventing you upgrading to PL8, namely that you have a 2GB graphics card which works successfully with PL7 (or whatever release you are upgrading from) but you have read in a forum topic that such cards are failing the 1 GB “rule”, which was introduced when PL8 was released, namely in this forum topic https://forum.dxo.com/t/photolab-8-low-gpu-memory-detection-problem/3931.

The support form entry is not the easiest to navigate, here is a pdf of mine but I was entering a fault that I encountered when I ran the trial version of PL8 on one of my i7-4790Ks you need to select the appropriate response to indicate that you have an issue that is preventing you upgrading or whatever your exact situation is, e.g. did you try the trial and it failed or etc. etc.

2024-12-20_083627_BHAYT submission about the 1 GB limit being applied to 2GB cards.pdf (508.4 KB)

While I was entering the Support submission it presented the following .

2024-12-20_082011_DxO explanation of GPU usage.pdf (1.1 MB)

Sorry that this issue is preventing you from upgrading.

Thanks for the response. That is very helpful!

@Draig

I currently don’t hold out much hope, the problem is easily resolved but the response to my Support request was that the minimum recommendation for GTX GPUs is 8GB. I have no idea where that figure has been “plucked” from @Musashi , @DxO_Support-Team but it doesn’t match with the 1GB quoted in the PL8 rejection message so I made this response

" straight from the “horses mouth”, i.e. from PL8. It indicated that the card was not suitable because the memory available was less than 1024 MB which is simply not true because the card has 2GB, i.e. greater than 1 GB. So regardless of the recommendations the 2GB card should not be faulted.

The specifications given in the release notes are way out of line with what users experienced with DP XD and way out of line with what I have experienced with DX XD and DP XD2s and finding a GTX card with at least 8GB is way over the top and they are hard to find and have been totally unnecessary until this release, and in truth are actually unnecessary with the current release.

I have attached a test done with the GTX 1050(2GB) card and that shows that with XD less than 1GB of GPU memory was being used. I have also included a test done with a GTX 1050Ti(4GB) and that shows DP XD2s exports using 1203MB of GPU memory.

2024-09-19_232006


So the export should easily be possible with a 2GB GTX (amended from RTX) card but users are being left with the decision to upgrade or not or are discovering that they cannot export at all on PL8, except via the CPU which is excruciatingly time consuming (and totally unnecessary).

Please

  1. Fix the bug that erroneously fails cards that can do the job (albeit slowly)
  2. Make DP XD available to all users because DX XD2s appears to 50% slower on GTX cards than DP XD which remains in the product for Xtrans cameras.
  3. Refine the GPU code such that blanket, over simplistic bans are removed and replaced with a more sophisticated modelling scheme which takes into account what may actually be required on a case by case basic.
  4. Make realistic assessments about what is actually required rather than wildly over the top assessments of the expected memory usage. The current minimum recommendation is a fiction and goes against the “proud” boast that DxO makes that PhotoLab continues to be usable by users with old hardware.

The recommended GPU is now quoted as an RTX 2080, once a top line GPU but now about equivalent to an RTX 4060, but my 3060 and 2060s are fine I am glad to say.

The risk to users with the ever increasing specifications being recommended is the reaction from support personnel like yourself who then discount legitimate support requests because they don’t meet these mythical “requirements”.

The kit they are using hasn’t met the requirements in the past but users have managed to use the product successfully and would like to continue to do so without adding the cost of a GPU to the cost of the software upgrade!"