Thank you for your note @StevenL
According to your post, DxO now considers OS X versions which are unreleased as released. Nice. Released or not, a brand new OS is not even close to production ready.
OS -2 means OS -2 which is Mojave (issues resolved, good version running well) - Catalina (a dog) - Big Sur (still has issues but has potential). Monterey doesn’t even enter the picture. The sophism of your answer is shocking as PhotoLab does not run reliably on Monterey.
If you don’t see the problem yet, you will see the problem very clearly eventually. I’ve invested a lot of time and money in DxO, supporting DxO even when you held loyal customers hostage to buy a second copy of PhotoLab to be able to buy Nik 2 or Nik 3. With these Nik releases there really should have been an initial version and one update, not three. v4 is a travesty which makes Nik run worse and reduces compatibility. Loyal customers have been paying for DxO to steadily make the software worse. There may be good intentions behind Nik v4 (trying to rebuild the core code for a different future) but in its current state it’s not release quality software.
I mention the slow burn Nik fiasco just to be clear about how DxO is bilking its most loyal customers now and building a lot of ill will where there was good will before. Good will gets good word of mouth and makes customers advocates for DxO. Ill will creates bad word of mouth or silence.
Cutting off users because your development team is too lazy to maintain a Mojave build (OS -2) is really very stupid. But I’ve explained that above. I’ve provided the internal feedback I can at this point on DxO’s short-sighted customer-hostile policies. Future feedback will mostly be external.
The irony is hilarious. Impecunious DxO has put me (and dozens of others of their keenest users) in the position of not celebrating a new PhotoLab release but being extremely angry that we cannot give DxO our money again. In particular the new local adjustment features are exactly what I need to push my post-processing/photography forward. Instead I’ll have to go to CaptureOne as C1 support OS -2 (or even OS -3).1
Way to score an own goal, DxO. You’ve alienated one of your top ten advocates and are in the process of driving him to the competition.2
- I’m not going to throw out two ideally configured computers which perform superbly with PhotoLab, FCPX and even DaVinci Resolve. To replace these computers with like for like in terms of graphics cards and storage would cost over €20,000. There are a lot of pros out there still happily running Mac Pros. But in general the whole issue of pushing users on to new OS before they are ready is customer hostile.
- There’s a huge community of pro users on C1 who share amazing tutorials on how to get the most out of layer masks, its superior colour tools and its new healing tools to create astonishing professional work. With OS -1, DxO will never built the same kind of pro photo community around the product and will always be forced to heavily advertise to acquire new users. You guys just don’t get it (your unwillingness to properly partner with existing DAM solutions and Affinity Photo and other HDR and Panorama tool builders is also inexplicable).