The support centre seems to be working again, but your link doesn’t?
You’re right. This is because I created the ticket when beeing logged in. Therefore it seems, I’m the only person (+ DxO Support Team) who have access. Until yet the ticket ist not touched by support.
Any Idea how to make the ticket public?
I’m honestly not sure if it’s even possible, apologies!
What I can do, is to share response, if there is some.
Response from DxO Support
Guten Tag Herr Fuß,
vielen Dank für Ihr Feedback zur Schaltfläche DeepPRIME XD3 X-Trans in DxO PhotoLab 9. Wir verstehen Ihren Wunsch nach einer optimierten Arbeitsoberfläche und schätzen es sehr, dass Sie sich die Zeit genommen haben, uns Ihre Anregung mitzuteilen.
Wir werden Ihr Feedback an unser Entwicklungsteam weiterleiten, damit es bei zukünftigen Updates berücksichtigt werden kann. Ihr Beitrag hilft uns, die Benutzererfahrung in PhotoLab kontinuierlich zu verbessern.
Mit freundlichen Grüßen
vielen Dank, dass Sie sich mit uns in Verbindung gesetzt haben.
Mit dem Schließen des Tickets gebe ich gerne Ihren Vorschlag / Feedback an die entsprechende Person weiter.
Mit freundlichen Grüßen
Let see what will happen, when?
Agree. Occupies valuable real estate on one largish monitor, and far too much real estate on a laptop.
I suspect that in the answer is to be found in the release notes for PL9, under the list of known limitations:
‘Bayer RAW files are not supported yet by DeepPRIME XD3 (X-Trans only).’
I think it is reasonable assumption, that support for Bayer sensors is coming to DeepPRIME XD3. At this point, perhaps the option to use DeepPRIME XD/XD2s will be removed?
Your conclusion is making sense to me. Let see what will happen.
Hello, please don’t close this ticket. Forwarding to somebody ist not a solution provided. Please let me know what will be happen with my requests. Will it realized and If yes, when I can expect to get my stolen display space back?
Thanks you very much
Regards HGF
You need to realise this is a user forum. we have no power over bug reports. You need to use the dedicated page on the website.
1 Like
This is not a ticket, It is just a user vote showing interest in a particular requested feature on a user site. There’s nothing official about this vote.
Mark
@Joanna , I know. Because users of this forum don’t have access to the ticket, I copied the ticket content into the forum thread, just as an information. Bye the way, support answered, saying they will close the ticket because they cannot do more and we should track the release notes.
If you created a support ticket and the response was that they cannot do more and will close the ticket then that’s it. It’s done.
If the support ticket was specifically asking to hide the unneeded DeepPrime version, you have gotten your answer. Your space was not stolen. There are lots of features in PhotoLab that many users never use. They all take up space in the interface. You’ll just need to come to terms with having to see a feature that you may not be using.
Mark
I’ve done what I can do. Let see what will happen.
I wouldn’t hold my breath waiting.
Mark
That’s the difference, Mark, between “can” and “should” …
John
1 Like
Hi John,
I agree, They certainly can hide it, which is a fact, However, whether or not they should hide is just an opinion. And, in the end, since they own the product their opinion is the only one that counts,
Mark
2 Likes
Speaking as a Fuji shooter, I don’t see the advantage to advertising a feature that non-Fuji shooters can’t use by means of a grayed out box. But DXO has their “ways”.
I was first able to use Photolab with my early X-trans Fuji’s by means spoofing through the EXIF data. I would de-mosaic the X-Trans files with Iridium X-Transformer, adding a camera name and model into their respective boxes prior to the processing – entering “Sony” in one and a camera model in the other. That satisfied the PhotoLab look-up process and the PhotoLab software happily did it’s thing. Some of the DXO apologists here were mortified because I wasn’t offering sacrifices to the Lens Correction deities, But at that point in time, software lens correction wasn’t as necessary as it is today. Discussions with DXO confirmed that they were sticking to that policy and that they would rather that I had 0% PhotoLab capability than 98% PhotoLab capability.
2 Likes
I’m laughing with you, not at you. Such a silly set of loopholes to have to jump through.
(I doubt any of us have anything specifically against Fuji either, I’d be just as keen to hide a Canon, Nikon, Sony etc. only feature if I didn’t have one of those brands.