As stated, I am the manager on duty. Seth wrote you in your open Troubleshooting ticket over three hours ago. You would need to respond in that ticket so that he can assist you further. This ticket regarding software access is closed, thank you for your cooperation.
Riley - DxO Labs Support Team
Jan 5, 2023, 8:28 PM GMT+1
I NEED HELP I AM BEGGING
I would like to speak to your manager. I am BEGGING for help, PLEADING for a resolution.
I paid $149.00 and I am not receiving support.
I downloaded the software.
Installed the software.
Open Photoshop 2022, NIK appears on the screen, BUT not in the “filters” dropdown.
I click on silver efex on the pop out on screen, the following message appears “The command “silver efex pro” is not available”.
I am a fully paid customer. I AM BEGGING FOR HELP.
I have a deadline and my job is at stake, now PLEASE connect me with you manager or supervisor or a passionate human being who can help.
I don’t know if you can reach a manager through this forum. This community does try to be helpful, though. Please note that you haven’t provided us much technical information here (e.g., Windows or Mac and associated details). Still, here are some things to try, if they apply to Photoshop and your problem: