DxO Photolab 5 crashing at launch

DxO PhotoLab macOS topics
1

Hi - my problem is as per this thread title.

DxO crashes at launch (an issue new today) despite launching perfectly for as long as I can remember.

  1. I used MacOS force quit to try again - crashed on launch again.
  2. Restarted my Mac and tried again - crashed on launch again.
  3. Uninstalled the app and came to download PL5 anew, but cannot login to do so.

Any help is very much appreciated!

2

I reset my password to login and, having done so, I am now met with this message

“Either the details used to sign in were incorrect or your account has been temporarily disabled. Please try again. Alternatively, please contact Customer Support.”

I have things to do requiring DxO and need a solution asap.

Thanks again - Andrew.

3

Same here…
Since update to macOS 11.6,5 (from 11.6.4) on my MBA
Have to check my Monterey system…

4

I’m on MacOS Catalina 10.15.7 running on an older mac mini.

No issues with launch until today.

5

Same issue as described here: DXO Photolab 5 hanging (MacOS)

There seems to be a workaround:

  • Disable network connection,
  • start PL5,
  • re-enable network connection.
1 Like
6

Indeed, same problem as in DXO Photolab 5 hanging (MacOS).

We’re looking into this. Please refer to that other post for updates.