AI Masks Prevents Export in Photolab 9 (SOLVED) (EDIT: Maybe Not Solved)

DxO PhotoLab
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Hey everyone, I spent a lot of time yesterday on the trial for Photolab 9.0.2 editing a maternity shoot I did for a friend, because I really needed the AI masking to fix some fundamental errors created by the rushed nature of the shoot.

When I went to export them, none of the ones that used AI masks would export - only ones that used gradient or manual masks.

He’s the other thing that’s weird - the masks look wrong in the thumbnail preview, but when I click on the image, it appears correct. But it also disappears after a few seconds which is then followed by the error message - DXO Internal Error (correction failed on the Execute stage). That was the same error message generated when I attempted export.

I tested with one of the photos that was less effort and so far the only “fix” is to delete the masks and start over. Has anyone encountered this problem? Is there a fix? I don’t really want to spend hours redoing all that work especially since I can’t be sure the error won’t replicate, and the shot is entirely to fussy for me to mask by hand.

Doesn’t matter how good the AI masking is if using it causes these issues.

EDIT: I checked my drivers since I saw the newest NVIDIA drivers caused issues. I’m not on those. For additional info, RTX 4060 Ti on 566.36 edition drivers. I’m going to try installing 573.24 and see if that fixes it.

EDIT 2: Well it turns out 573.24 is not compatible with my machine, so I went to the next closest version, 572.42, and that has fixed it. Leaving this up for education reasons because it seems that drivers being too old OR too new creates problems with the AI masking.

EDIT 3: It successfully exported some photos. One thing I noticed is that many of the AI masks had brushes I did not add which was creating weird streaks. I deleted those. I ran into another batch of the same error. It appears that failing the export is affecting the masks somehow as well. Looking at the ones that were successfully exported, they have similar issues: its adding almost the exact same brush pattern to every mask any time I export

DEAR GOD SO MANY EDITS - I put 3 images up on Flickr to illustrate. As I mentioned - these all looked correct until I tried to export them.

[Album] DXO AI Mask Problems
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I have noticed that I have to be careful not hoovering around on the screen because it might add amsks not intended or wanted. Good you found a driver that seems to work with exports.

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Below I have tried to compare a picture made by just freely hoover and click an area and add three different parts: Background and then the bird and the log (with two submasks). I have desharpen and blurred the background and sharpen the bird. With this method I see no problems at all using Photolab 9 and it is really fast and responsive too when working with the picture.

I have exported two JPEG in 100% quality - one in full size and one in 4K. The first took 14 seconds and the reexport took 13 seconds.

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Below I have masked the same areas but using two of the premade AI-masks instead (Animal and Background). I had to mask the log on free hand because that was the only way to do it. I added about the same changes to each mask as with the first one before exporting two JPEG in 100% quality - one in full size and one in 4K.

BUT and here is the BIG thing:

The first two exports of the two images made with the AI freehand masking-hoovering-click select-method on the upper RAW took 14 and 13 seconds to export with Deep Prime 3 and the changes I had applied to the masks.

The third export of the two images made with the AI-predefined masking preset method on the lower RAW took 1 minute and 11 seconds or 71 seconds to export with Deep Prime 3 and the changes I had applied to the masks.

it is 5 times longer export time. So, I see this a very clear example of how much more demanding the premade AI-masks are for the system resources to handle.

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The lesson I take with me from this little test is that I will always better use the freehand hoovering method instead of the premade AI-masks when working with a single picture at the time. It is faster and much more efficient in all respects both when editing and printing and it will protect you from pushing your system to Internal Error crashes and repeated reboots.

It also has to be said again: I´m using a Windows 11 machine with 16 GB RAM and an Nvidia Geforce RTX 3060 Ti with 8 GB VRAM and Photolab 9 .0.2. which is the last version today 20th september. I´m using a 17 generations old GPU-driver because it is the one that has proven to be the most stable so far (not the one recommended by DXO but version 572.83).

With using the Add-selection and/or Add-area tools with the freehand-hoovering-select-method I have no problems what so even with speed. responsiveness, printing or exporting no matter what I do with the pictures AS LONG AS I DON’T USE THE PREMADE AI-MASKS IN THE DROP DOWNLIST. Using them today might seriously affect both your productivity and/or your system stability for now I don´t recommend you to use them at least if you have one of the older RTX-cards.

When I was exporting the pictures made with the freehand-hoovering-select-method I got exporttimes around 7 seconds with Deep Prime 3and that is about the same as I have had using PL 8 and Deep Prime XD2s.

When I haven´t used any AI-masking tools at all and just exported with Deep Prime 3 I normally now get export times around 3 seconds and that is halv the export time I previously hav had with version 8. So even that looks like a certain improvement.