Update problem Nikcollection7

[Dirk1]

The support contacted me today and the delayed answer by the support team was explained. More important: the problem was solved.

[andras.csore]

Already tried to uninstall and reinstall?

[mwsilvers (Mark - New Jersey, USA)]

@Dirk1

Hi,

after upgrading my computer from Windows 10 to Windows 11, my NikCollection7 no longer works. My attempts to contact support have gone unanswered. I find this quite customer-unfriendly and I can’t believe that I still haven’t found a solution after 6 days. It seems to me that there is no interest in resolving my problem and that, as a customer who has purchased your product, I am no longer of interest to your company. As I have read in the forum, I am not the only one in this situation. Please endeavour to find a timely and effective solution or refund my money. I expect solid support with a lifetime licence. Unbelievable

Did you ask for support at support.dxo.com or on this site? If on this site, be aware this is strictly an end user site not and a support site.

Mark

[Dirk1]

I. tried to uninstall and reinstall (with the Nik-cleaning program) and I contacted the support.