Unfair pricing Policy

@JoPoV,

It t is certainly your right to feel that way and you have the choice to no longer invest your euros in DxO products and instead spend you money elsewhere like with Adobe. But, if you want to stay with DxO you will be have to deal with their marketing decisions regardless of whether you like them or not.

Mark

I donā€™t feel ! What I say is a fact ! Did you read my message ?

Yes, I agree. It is a fact that you donā€™t like DxOā€™s sales methods. I understand that. But that changes nothing I have already posted.

Mark

I donā€™t like ?
Yes ! I donā€™t like concealed lies.

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All you are doing is repeating yourself. I agree that you donā€™t like what you see as concealed lies. I get it. That still doesnā€™t change anything I have posted. If you are unhappy with DxOā€™s marketing approach then stop buying their products and move on to some other competing software company like Adobe .

Mark

Iā€™m getting to know your chorus ā€¦

End of discussion.

that is another story - for now DxO wants to have 5+ tiers of PL and saddle the highest tiers with the need not only to pay more but manage 2-3 more licenses ā€¦ if I pay more I want less hassleā€¦ that is 101 of something, no ?

This whole thread ia about changing DxOā€™s marketing decisions. Anything is possible, but based on the history of DxO products that is unlikely to happen anytime soon.

That actually leaves users with three choices. One is to abandon DxO for competitive products, and some posters have threatened to do just that. The second option is to use a crippled PhotoLab Elite without the Viewpoint and Filmpack licenses and functionality. The third option is to acquire the full PhotoLab experience with licenses for Filmpack and Viewpoint at a much greater cost than for PhotoLab alone . Those are the current choices.

When I moved to PhotoLab 1 in 2017 I chose the entire suite and have been happily using it ever since. I have never regretted the purchase.

Mark

topic title is ā€œUnfair pricing Policyā€ - so it is not only marketing

no, users ( current and former ) can voice their concerns here, on other forums, on FB, on every youtube channel for each video that market DxO products, etc, etc ā€¦ now DxO can ignore that - it their call ā€¦

You seem to be exerting a lot of energy in this thread trying to convince people to change their opinion. Iā€™d say that was a fruitless waste of time and effort on your part :rofl:

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Thank you for taking your time to share, what you donā€™t miss, in your first post.

I guess this is the main issue:
Why should an Elite version, already heavily priced, be artificially crippled, so you must purchase add-ons, related to totally different functions than core raw editing (film simulations, sophisticated image correction (not just image flipping :wink: for another huge supplement to benefit from basic raw editing functionalities ?
Unfortunately, Iā€™m afraid apologists live in another world where any naughty marketing tactics will be eagerly swallowed.
Once again, I think DxO offers one of the best (if not the best) raw processing and denoising tools with Deep Prime, which is why I have been supporting them for years, and I would hope they could build on this excellence, for example by real integration of Nik Software since they bought it (see this 6 years old post ), so I am disappointed to witness this move towards shady tactics and less and less real updates, costing more and more under increasingly limited conditions.
Feel free to continue to be milked if things donā€™t change for fair and transparent practices.

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Maybe I was not being obvious enough captain. The choices I was referring to were in regard to deciding whether to stick with DxO products or move on to their competitors products. That has nothing to do with using various platforms to post complaints. Those are not options unless the ultimate goal is to complain rather than edit images.

Mark

The reason is actually simple. The package is broken down into three pieces to make it more cost effective for those not willing or able to shell out the high cost of the entire suite. It has been that way for many years, Some people even opt for the Essential version of PhotoLab for less money which lacks some very important features of the Elite version.

Historically some users were happy to sacrifice Viewpoint and FimPack functionality and just get PhotoLab to save money. Frankly, I have always believed that there should only be one version of PhotoLab with all of the Viewpoint and FilmPack features unhidden so there would only be the need for a single license. But then the cost of PhotoLab would be much higher than it is now and many people would complain about that rather than about missing features and the need for multiple licenses. There is no satisfying everyone.

DxO owns these three products. They decide which features go into each one and the prices for them. As consumers we can decide that we are willing to spend the money to acquire these products or we can pass on them and move on to their competitors products.

Mark

you mean price , the cost is not known ā€¦ and then price is for DxO to decide - may be it will be higher but then people do pay that price for 3 products and suddled w/ 3 licensesā€¦ so how about just have PL version with one license call it PL Elite Super and be doneā€¦ and have a clear table PL vs PL Elite vs PL SuperElite ā€¦ but no, that will be too much an issue when people see that they need SuperElite to flip the image (OMG !!!) or god forbid they find out it takes super elite to have 3 sliders to fine tune middle freq contrast application ā€¦ now that will be a no go because there are NO commercial raw converters with 3 tiers like this ( top tier to flip an image ? seriously ? ) ā€¦ that price gauging will be too much in the open

true, and we decide to voice our disappointment and vent some frustration ā€¦

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no, no - those are exactly the right options to make sure that dissatisfaction will be well known.

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You are just being contrary. I was specifically referring to options regarding the decision to keep on using PhotoLab vs using other software. Your other ā€œoptionsā€ are irrelevant to that end unless, of course, you believe that expressing your personal dissatisfaction with DxO will somehow magically get your images edited. In the end, the complaint fest that is this topic will eventually die and nothing will have changed. By all means, continue to vent your frustration. I have wasted far too much time on this topic it already.

Mark

some people take your point as if there are no other options and some people disagree w/ that ā€¦ both sides entitled to their personal opinionsā€¦ yes, options of course do include pay and shut up or leave and shut upā€¦ but they also include pay and be vocal and leave and be vocal ā€¦