Hi all, I have a valid licence for PureRaw 4. I installed and activated DxO PR4 on 2 Windows computers. PR4 ran flawlessly on both. Now, one computer was upgraded from Win 10 Pro to Win 11 Pro (an upgrade not a clean install). When loading PR4 a message box says that this computer already had a trial period, when I enter my licence key, a box informs me that I have reached the maximun number of activations. It seems that the DxO server assumes this is new computer which it is not, just a new operating system.
I raised a ticket, received an ticket number, but unfortunately the support is not responding to my request. Anyone got an idea what to do? Thanks
You can try removing the license file for PureRAW, probably located at C:\ProgramData\DxO Labs\Licenses - and then reactivating the license when you start PureRAW. But if that doesn’t work, you’ll need to wait for support to respond.
If DxO could switch to a less hardware/OS sensitive protection scheme (like the account based one used by Adobe and Topaz Labs ), this would be a good idea.