Unable to use DxO PureRaw after upgrade from Win 10 to Win 11

DxO PureRAW Windows topics
1

Hi all, I have a valid licence for PureRaw 4. I installed and activated DxO PR4 on 2 Windows computers. PR4 ran flawlessly on both. Now, one computer was upgraded from Win 10 Pro to Win 11 Pro (an upgrade not a clean install). When loading PR4 a message box says that this computer already had a trial period, when I enter my licence key, a box informs me that I have reached the maximun number of activations. It seems that the DxO server assumes this is new computer which it is not, just a new operating system.

I raised a ticket, received an ticket number, but unfortunately the support is not responding to my request. Anyone got an idea what to do? Thanks

Volker

2

You can try removing the license file for PureRAW, probably located at C:\ProgramData\DxO Labs\Licenses - and then reactivating the license when you start PureRAW. But if that doesn’t work, you’ll need to wait for support to respond.

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3

Microsoft have done some internal changes during upgrading which have cause some licensing systems to parse the changed data as a new system.

Follow Egregius instructions but I guess you will have to get help from DxO support to release your licenses.

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4

And you’ll probably need to be patient - DxO support staff are very busy dealing with current spam attacks !

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5

Thank you all for responding. Issue is not yet resolved but support has been in contact with me to request additional information. I am optimistic …

6

Hi all, issue resolved. Support modified the counter for activations.

Thank you support, and forum.

Volker

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7

If DxO could switch to a less hardware/OS sensitive protection scheme (like the account based one used by Adobe and Topaz Labs ), this would be a good idea.

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8

Problem fixed for me.

See here :