Unable to start the pureRaw 5 with problem code 19

Hi. I just purchased a license from DXO. When i tried to start the software. a message showed up.

Is there any problem with my PC settings or my licenses ? What should I Do?

Likewise, I purchased a license yesterday and am faced with the same error.

Did you manage to find a solution or make any progress?

Not that it’s relevant, but I purchased the Nik and PureRAW bundle, and Nik installs and runs without any issues.

contact DXO support team - they’ll give u instructions how to fix it.

1 Like

Thx, they really helped.

Problem solved.! Thanks a lot.

Sorry, we away from home for a while.

Thanks, spoke to support and the problem has been fixed.