The installer crashes in the above-pictured state; there’s no way to click either option. I realize I’m using the beta OS at my own risk, so I’m not expecting anyone to bend over backward to help, but I thought it might be worth a heads-up!
Consider me the canary in the coal mine.
It is obviously not supported by DxO yet. That is not surprising. I am not sure DxO ever supports Beta versions of MacOS but I am not a Mac user. Perhaps others can chime in.
Mark
Yes.
DxO have never supported any beta versions of an operating system and will most likely never do.
Barely anyone supports unsupported and unreleased OS’.
Yeah, though I think it’s good for them to be aware of issues like this. It could be a bug in the OS, but it could also be an indication that they’ll have to do some compatibility work ahead of the official OS release.
In which case you need to tell them via this page:
https://support.dxo.com/hc/en-us/requests/new
because DxO will not take note it from this user forum
Thanks, will do.
I’m having the exact same problem. macOS Sequoia as well.
I have the same issue with the official release of Mac OS Sequoia 15.0.
Same issue as well with viewpoint 4.
It probably linked to the installer.
Hello,
Just to clarify, we haven’t specifically claimed that our software supports Sequoia at this time. For those already using Sequoia, please stay tuned for future updates and check out our release notes and our copatibility tables on the support pages
Regards
Barbara S
Hi Barbara
Just to point out that I am already being prompted to upgrade my Sonoma to Sequoia.
Fortunately, being a timid bear, I have only just upgraded to Sonoma, preferring to wait until the post-release bugs are ironed out.
Since I use FilmPack extensively, it looks like I was right to be cautious.
Joanna
I’m running into the same issue attempting to install updates for FilmPack 7 and ViewPoint 4. It appears DxO is stating that both are supported on Sequoia here, although I’m guessing that 2024/10 in small text means that it won’t be supported until October?
The older versions that were already installed prior to updating to Sequoia run just fine. It appears to be an installer issue, not problems with the apps themselves. Hopefully a fix will be coming soon, as I too use FilmPack frequently.
Same here, wont install on Sequoia.
@Barbara-S if its not ready to go then perhaps at least program into the logic of the updater that its not ready to go for the OS its running on if the dev folks know what the supported OS’s are.
I tried downloading it a couple of times and multiple install attempts before finding the same issue here.
Hi Joanna,
I did upgrade to Sequoia, and I am having problems with updating ViewPoint 4 and FilmPack 6 (no need to go to Filmpack 7 as I’m still on PhotoLab 6). I think this has nothing to do with the compatibility of the software; it appears to be an installer issue. In other words: Filmpack 6 runs perfectly well under Sequoia, as do ViewPoint 4, PhotoLab 6, the Nik Collection, and PureRaw 4.
DxO is just being sloppy here. The installer should check what OS it is running on and not propose updates that it cannot install. What’s more, they should have used the months they had to test the new OS and make sure that their installers worked. It just seems silly that their software works perfectly but cannot be installed…
The same problem here. Downloaded and tried to install the update several times over the last few days in the hope that the bug has been fixed. Unfortunately nothing.
The same problems here
just bought PL8 + FP7, I can install PL8 , but cannot installed FP7 on my MacOS Sequoia
If they warn me the FP7 still does not support MacOS Sequoia， I will not buy the package now.
I can’t see anything I can do until the FP7 fully supports MacOS Sequoia.
Have you tried simply activating the FilmPack that is included in PhotoLab, rather than trying to install the standalone version?
Yup, this worked for me.
Tom
The exact same issue here. The installer is totally frozen at this point, requiring a Force Quit. I have submitted a trouble ticket.
FWIW, this issue was noted quite a bit ago. Sequoia is no longer in beta. I was forced to upgrade to it today, and unfortunately, I also purchased Filmpack today. The issue should have been addressed by now.
I also purchased PhotoLab 8, which uses the MacOS DMG volume mounting install method, and it installs fine. Also, Nik Collection 7 installs fine, albeit a disk access issue pops up, but is easily fixed by clicking on the “Allow” in the alert bubble.
I do hope DxO addresses the issue soon so I can use Filmpack.
I’m also on Sequoia and, while running FilmPack’s installer doesn’t work, activating it in PL8 works fine and then FilmPack’s features are available to use within PL8.
it’s been reported since sequoia came out and so did PL8. dxo says it should be supported sometime in October.
