Unable to export since patch 9.10.0.736

DxO PhotoLab
1

Ever since the most recent update I’m having multiple issues with the export-process.
This issue did not exist in the previous version!

I’m running on (up to date) Windows 11, 32GB RAM, AMD 5700X3D.

I’ve updated my grafics-drivers (AMD 9070 XT, Adrenalin version 26.6.4)
changed to “compability” performance,
did multiple restarts,
and tried different types of photos.

When trying to export a photo (or multiple) I typically can export 1 or maybe a couple of photos. after that, the software just “bricks” in one (or multiple) of the following ways:

Either it just doesn’t progress the export anymore,
or fails with “Internal error (Correction failed on the Execute stage)”
or fails with “Could not load image”
or fails with “Estimation target finished in error, estimation target name: LightningV3Execute@node_6[0].EstimationTarget(0)”

Restarting the software sometimes gets me a few additional exports, but only a full system reboot “restarts” the availability of exports (as in 1-10 more).

This is not okay!
I need to be able to export more than 10 images per session.

Any ideas what I can do to try and fix it on my side?
Or am I fully dependent on DxO fixing that?

1 Like
2

If you still have the installer for v9.9, roll back to that.

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3

@charliechappy

No problem here either, but I’m not familiar with the details regarding AMD.

4

@charliechappy the errors you report sound similar to those many users were getting in the early days of PL9. Back then they seemed to stem from a mix of bugs in PL9 and bugs in the GPU drivers, particularly Nvidia drivers.

Since you say all was well until you updated to v9.10 and you also updated your AMD GPU drivers can you roll back the GPU update?

  • If you still get errors, that points to PL9.10 being the problem
  • If the errors go away, that points to the GPU update being the problem
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5

May try to set paralell export to 1. Don’t use deeprimerendering. Try ai acceleration to compatibility and vice versa. What about if no mask at all in the photos?

6

Thanks for the replies.
Driver-rollback did not help.
Luckily I was able to procure a 9.9 installer and can work again.

So it points directly to 9.10 being the culprit for the issue. Hope that DxO will fix it in the next release..

7

Signed up to report the same.

9.10 has nuked my ability to export with Deepprime enabled; without Deepprime exports work fine.

I rollback to 9.9 and it works again.

AMD 7800X3d + AMD 7900XT

8

I’m also affected by this bug. DXO.PhotoLab.ProcessingCore use nearly 100% of the processor and yet fails to export.

There were no issues with the other versions. Here, even when working on a JPEG (so without DeepPrime), the export fails.

Unfortunately, I no longer have the previous version of PhotoLab9…

Intel Core i9-10900 CPU @ 2.80GHz and AMD Radeon RX 9070

9

Welcome to the DxO USER Forum, Carl.

Have you raised a support ticket ? … That would be the best way to get DxO’s attention for an issue.

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10

Welcome to this forum Carl. You can try the work-around:

Change the preferences→performance→windows “ML Acceleration” setting from “Max performances” to “Compatibility mode”.

11

Thank you John-M.
Yes, it’s done.

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12

Thank you JohnS.
I’ve also tried that, but with no success.
To tell the truth, I haven’t changed my preferences: hardware acceleration for the graphics card is still enabled. I’ve also cleared the DxO logs folder and I am processing only one file at a time.
I verified that the Windows graphics queue is disabled, and to maximize virtual memory, I ensured that “Automatically manage paging file size for all drives” is checked. Running out of ideas, I even changed the destination folder. But nothing works…

13

Today DXO Support tell me to force the CPU instead auto/GPU. It doesn’t work more.
After this, I havé came back to GPU and… miracle ! I can export but… only once !
So, return to the beginning :worried: