Trouble Using the White Balance Color Picker

Recently I have been having problems when using the White Balance Color Picker. Sometimes it works. Other times the little eye dropper tool doesn’t appear when I click on the icon. Then the screen freezes for a little while. Sometimes I have to restart the program. Is it my computer, or is there something not working right here with the software. Any help would be appreciated. Thank you.

Hello @richsfusa,

I’d suggest you to create a ticket on and they will give you the proper instructions.

Svetlana G.