Had the forum been this way prior to the release of PL8, I would not have made the purchase. This forum would have been a critical red flag, and it would have been impossible to learn anything from real users. If you see this, and notice that they are too lazy to maintain their marketing tools, you can’t possibly anticipate good customer service. I have no doubt they have lost potential customers due to poor maintenance of this forum, and it sure raises concerns about their electronic hygiene in general. Are they taking good care of our personal and financial information, for instance? I have not had problems with the software, and I have not had to use customer support as of yet, but image is everything if you are trying to increase the user base. Maybe they are not.