I want to upgrade from PureRAW 2 to PureRAW 3 as it apparently supports my new Nikon Z6iii. I can’t upgrade to PureRAW 4 as I’m still on macOS Monterey, - it says I need macOS Ventura.
Can I still download PureRAW 3?
Hello @GeoffG ,
for that please contact support via https://support.dxo.com/hc/en-us/requests/new
They will help you easily.
Regards,
Marie
I have been using Photolab 7.2 … and that didn’t support the Z6III. Today when I pulled up Photolab I got the notice that a new version (7.9) was out and that supported the Z6III. I promptly downloaded and installed the update. When I open the directory containing my Z6III raw files with Photolab7.9 I got the same error message as before (This image cannot be processed since it was taken with a camera that is not supported by this version of DxO Photolab). So even with the new 7.9 version I can’t edit my Z6III raw files.
What compression do you use ?
Not sure photolab accepts any one of them. You should check.
With Nikon there has to be some compression … the only options for RAW are “lossless compression” and 2 forms of High Efficiency compression. I’m using lossless compression.
I was thiking to High efficiency.
I got the update to work now, but I don’t know why. I always keep a copy of my raw files right off the camera in a “do not touch” directory. The I copy them over to a working directory. I deleted the files in my working directory and copied the raw files from the original directory over to the working directory. This time my Photolab 7.9 correctly saw that this was a Z6III and needed to download the module. It was as if the 7.2 photolab tagged the files as not supported and the 7.9 just took that tag to be the truth. When I deleted those files and replaced them with the files from the camera it looked as though 7.9 actually took a look at them and figured out that it does support that camera.
@RichardG Hello, there can be a persistence of the PhotoLab database, you should try to rename the folder to make PhotoLab think it never saw the images.