Sony A7C "This image cannot be processed because of unknown error"

Sony A7C RAW files will not open despite it being listed as a supported camera. “Image cannot be processed because of an unknown error. It may be corrupted or in an unsupported format”.

Good morning @mbike999 and welcome to the forum,

Well, I see it’s planned in 2020-12 but not supported yet:

So the message you see is expected.

Svetlana G.

Hi, I’m using Mac


There is no need to raise a support ticket about it. The camera is not supported and the release is pointed out - as it is displayed in the - it will be 2020-12. Support team can not make the process faster. The camera body will be delivered as planned.

Thank you
Svetlana G.

Yes please, do not “open a ticket” because your camera isn’t supported yet. This not how it should be handled…
First of all, be sure to check our camera/lens roadmap (always updated and visible here:

and if your camera/lens aren’t there, let’s make an official request to DxO, here:

and only open a ticket if your camera/lens are already supported (be sure to always have the latest PL version) but don’t work in PhotoLab…

Thanks :wink: