Dear DxO Community,
A worldwide Microsoft Outlook outage that began on November 12, 2026, is affecting email delivery, potentially delaying or preventing DxO order confirmation and password reset emails from reaching customers.
If you haven’t received your order confirmation email:
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Your purchase details, download links, and activation key are available on the confirmation page displayed immediately after purchase.
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You can also retrieve this information from your DxO customer account.
If you haven’t received your password reset email:
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Please contact DxO Customer Support so our team can manually reset your password and provide a temporary one.
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To ensure you receive our reply, avoid using an Outlook email address if possible. If you have an alternative address (Gmail, Yahoo, or another provider), please use it and check your emails directly through that provider’s webmail service rather than Outlook.
We are monitoring the situation and apologize for any inconvenience caused by this external disruption.
Thank you for your understanding.
The DxO Support Team