Hello @timber,
You should not worry at all. I’m sure it will be a TeamView session with our Developer (a person who really works on the application) and you could see every action on your Desktop. It’s most probably a problem with your PC and a Developer can solve it for you. Remote session is a common action for a problem solving if it concerns exactly issues connected to user’s PC. Please, give him a chance.
Thank you
Regards,
Svetlana G.