Support staff may have some suggestions. Perhaps a config file could be missing or corrupted. Re-installing the software may reset this strange behavior.
I found this from a previous thread. It may shed some lightā¦
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There is definitely a corruption somewhere. Have you tried reinstalling PhotoLab? When you attempt to reinstall it over the same version it automatically gives you a repair option. Make sure you select repair, not remove. See the attached image.
Mark
The ārepairā suggestion has solved the problem. Thank you for your help.
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Iām happy that using the repair option fixed the problem. I donāt think most users know that the repair option is available. If instead you had uninstalled and reinstalled PhotoLab, it probably would have also fixed the problem.
Mark