Can someone help please? For the the first time in my time using Photolab 8, my RAW images from today convert to JPG in the photolibrary after I have finished editing one image and so I am unable to convert any more images until I close Photolab and then restart it. This has never happened before and it is very frustrating! Any ideas as to why this is happening and more importantly how to stop it happening would be most welcome. Many thanks
Is a Preset being applied in the Settings ?
Whatever is happening is only occurring when you are in the customize panel so it sounds like a preset or some other correction is being applied thatās hitting everything else in the photo library.
We need more detail on the problem including exactly what you did prior to finding yourself in this situation and what you are currently seeing and where. Is your camera set to generate both raw and jpeg files for each image?
Providing us with much more detail, including whether you are on Windows or a Mac would help us diagnose the problem. Based on my experience with every version of PhotoLab, the most likely cause is user error, such as not realizing you have filtering turned on, but we will need a lot more feedback from you to hone in on the actual reason.
Mark
The camera is set to RAW only, as is the case for any of my cameras, I use a Windows laptop and import with no corrections. What I find particularly puzzling is that, when I close PL and then reopen it, everything is as it should be. I havenāt changed my workflow and this issue is new today.
Has this problem happened multiple times today? Are the JPEGs youāre seeing represent the same file names and number of files as your raw files in that folder? I suppose a display corruption or a memory corruption is possible. Have you run the PhotoLab 8 repair feature available with the Windows version? If not, you should try that next.
Before running the PhotoLab repair feature, I have personally always rebooted my computer first, even though thatās not a requirement. I do that just in case there is a Windows memory corruption.
Whether or not you decide to reboot first, to run the repair feature make sure you have exited out of PhotoLab. Do not uninstall PhotoLab. Run the installation file over the installed version. You will be presented with an option screen to uninstall or repair PhotoLab. Select repair of course and run it. While the repair feature wonāt fix every issue, It can fix corruptions. In any case I would do this first, and if the problem continues other options will have to be considered.
Mark
Good evening Mark (Iām in UK and itās 18:50) I have followed your very welcome advice and there is no change. What I have found however is if I flip to another catalogue and then then back to the āoffendingā catgalogue, it clears the issue as if I had closed PL and reopened, as described in my initial post. Furthermore, it doesnāt happen to any other catalogue. Strange! I can only assume there is some sort of odd corruption with this catalogue. It has been pouring with rain here today (hence I have had more time on this) but if the weather is better tomorrow I intend to go out with a couple of cameras and take identical shots. I intend to to try a couple of different cards as well. The camera I took with me for this catalogue has one card slot and Iāll take this one plus one with 2 card slots just to hedge my bets!
Cheers, Mike
What exactly do you mean by ācatalogueā? Photolab doesnāt have such a thing. It simply lists the contents of the folders on your PC. PL does index the images it finds in those folders and add them to its database but that db is nothing like the catalogue in Lightroom.
Do you mean you have grouped some images into a Photolab āProjectā and itās one particular āProjectā thatās misbehaving?
Or do you mean this problem only appears when you select a particular folder?
In the PhotoLibrary filter do you have RAW files only checked ? I am wondering if PL8 is picking up the imbedded JPG that some raw files contain and if you change the filter to show only RAW then perhaps it will stop showing the JPGs.
I assume by catalog, you mean the folder(s) that contain your images.
Can you attach a RAW file that is misbehaving, perhaps if others on PL8 can try an offending RAW file and see if they get a similar effect?
Perhaps he means the database.
Mark
My apologies, a bad choice of words. What I mean is when I switch between Photolibrary and Customize
@mike1050 Iām sorry but I still canāt visualise what it is you seeing. Are you saying:
- You copy your RAW files from your camera to a folder on your PC
- You open PhotoLab 8 and in the āPhotoLibraryā tab you select the folder youāve just populated with RAW files
- PL8 displays all the RAW files as thumbnails
- You select ONE of these RAW files and switch to the āCustomizeā tab
- PL displays the selected file in the main window
- Underneath the main window you see a filmstrip of thumbnails, one for each of the RAW files
- You make some edits to the selected image thatās showing in the main window
- You click āExport to diskā
- When the export completes the filmstrip of thumbnails along the bottom of the Customize tab updates but instead of the expected one extra .JPG file appearing next to the corresponding RAW thumbnail, you see a .JPG thumbnail for all the RAW files in the folder
As far as I know the only way that could happen is if you have somehow selected ALL of the thumbnails in the filmstrip when you click the export button, i.e. at point 8) all files are selected not just the one youāve been editing.
If thatās not what is happening, please give step by step details of what it is you are seeing.
Thanks
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Hi, nearly! I export one edit as a jpg to a sub folder called āeditedā then ,when I go back to the the Photolibrary, the rogue jpgās appear. When I come out of that library, than reopen it they disappear
Mike
DxO keep telling me that I canāt comnment as often as I would like as a new member. Goodness only knows how I am supposed to have a conversation with the kind people here!
FWIW thatās likely a forum restriction to prevent new members from spamming multiple replies in one topic, or across the forum. Bear with it and keep it to one reply per time, per thread 
Iām not sure, but you might be able to advance in status as a new user by interacting with the ādiscobotā - the forumās chat bot:
At that point, what happens if you switch from PL to Windows File Explorer and look in both the RAW file folder and in your āeditedā subfolder. Does File Explorer also see these rogue JPEG files in either of these folders?
Interestingly, Iāve taken a lot of images over the last couple of days with the same camera/lens/card combination and donāt seem to have the issue that started this post so Iām guessing that that database of images is somehow corrupted. Watch this space! DxO prevented me from replying to this on the day and told me I have to wait 23 hours!