Pureraw4 won’t process any photos

I had the trial and it worked when I tested out a pic. 14 days later I shot a football game and came home bought the real version and now it won’t process any file period. It just says

Welcome.

Are you using a compressed format like Raw S or HIF on your Nikon? Those are not supported.

Here’s a complete list of support for body and lenses.

I am using raw high efficiency * Nikon z8

So on their site it list z8 hif not supported but z9 is… it’s the same sensor. So no clue on that. So now I bought something that isn’t supported.

I am a little confused. You indicate it worked during the trial but its not working now because the format is not supported. When you trialed it did you test images in that format?

Mark

Yes but only one pic. Then I went out of town. I am so confused as well. Even more confusing is how does it support the z9 but not z8 in High Effeciency? It’s the same exact stacked sensor.

The profiles for each camera model are created separately from a loaner copy of the camera. It doesn’t matter that they may use the identical sensor. I suspect they will eventually support that format for the Z8 if they already support it for the Z9, but who knows when that will be.

Mark