Since the latest PureRaw 6 update, my whole system freezes, nothing will open and I have to restart PC after using DXO PureRaw 6 for processing a couple of images from Lightroom. The progress bar halts and an error message “an error has occurred” pops up. Then lightroom, DXO PureRaw 6, Web Browser and anything else is unresponsive or won’t open.
This didn’t happen before the update, and unfortunately I haven’t got the previous installation file (overwritten) to roll back.
I have 32mb RAM, Nvidia GTX 1080ti graphics card with 11mb ram, so my setup exceeds the specifications needed.
I have updated the Nvidia studio driver (and done a complete clean reinstall) and changed the power settings on the GPU to High Performance, along with all the other ‘tweaks’ recommended by DXO, but the problem persists.
Any help would be appreciated, or a way to get the previous installation file back.
No, it doesn’t exceed the minimum specs. PureRAW 6 requires at least a NVIDIA RTX™ 2000 with 6 GB of VRAM with latest drivers. A GTX 1081Ti is well below that spec:
Initially, I asked DXO for a copy of the previous version which worked with my setup. I was told this was not possible. Having been corrected about the graphics card requirement, I bought and installed a 3060ti Graphics card with 8GB memory.
I did a totally clean install using DDU to remove previous drivers, and installed the new card with up to date drivers direct from NVidia’s site.
Now, instead of crashing and freezing immediately, It allows me to process one raw file, taking about 30-40 secs, then on the next file, it errors out after 5-6 mins. Then it freezes my system and I have to restart.
After installing the new card, I was then sent a link to download the previous version by DXO (the version they said was not available).
I am waiting for a response from them to my question “should I try the previous version, or is there something I need to do in order to use the current version without having to constantly restart my machine after processing one raw file”.
UPDATE:
DXO have replied with the following statement:
”Our developers have now identified the root cause of the issue affecting systems using Intel integrated GPUs (iGPU) and Intel Arc GPUs. On these configurations, image processing may incorrectly fall back to CPU processing instead of using GPU acceleration. As a result, export times can become significantly slower than expected.
Our development team is actively working on a fix, which we plan to include in an upcoming software update.”
So DXO sold me (and thousands of others) software which does not work, but might possibly work (or not) sometime in the future.
In the meantime, I’m left unable to use the software I paid for unless I upgrade my PC to a level only required by DXO PureRaw6.
Photoshop, Lightroom etc. all function correctly with my current system (which after upgrading the graphics card and updating all drivers etc. now exceeds their minimum requirements).