Problems installing PhotoLab 10

DxO PhotoLab Windows topics
1

Windows 11 Pro 25H2 is installed and it’s build 26200.9168

Computer is Intel i9 14900K (3.20 ghz) with 128gb Ram, 2TB SSD Primary drive & 4 TB secondary drive with an Nvidea RTX 3060 12gb graphics card. Motherboard is an ASUS Thunderport 4 compliant ProArt Z790 Creater WIFI. So a decent amount of power and more than enough memory.

Note, Install’s have been done using Run as Administrator. Please keep that in mind because it really does bug me when people who haven’t actually read the post reply with questions that have already been answered.

During the Photolab 9 usage updates when smooth until 9.7. That one require 5 or 6 attempts before it finally installed. With 9.8 the install crashed and at the same time completely disabled both PhotoLab 8 and PhotoLab 9. To get that to install I had to use Google AI to instruct me on how to totally remove every single trace of DXO software from the Main file structure as well as the files contained in the Operating system. Then I was able to get 9.8 to install. Some time later an update to 9.9 went thru without my even being aware of the update.

One other detail is that on my laptop the install for PhotoLab 10 went smoothly after I did a standard uninstall for PhotoLab 8.

Also note I have the Elite version so 3 seats are available. I’ll only use 2 but that spare may be needed in the event of a hard drive failure.

The install for PhotoLab 10 on my Desktop is basically crashing. The Install Wizard starts up fine and gets almost to the end of the first pass of files and then the message “Rolling Back” comes up and the progress bar reverses and then the installer closes. I then get an error message “DXO Setup Wizard Ended Prematurely”. Which is exactly what happened with those prior Photolab 9 updates.

Need suggestions here because we all know how poor DXO Customer Support is. Basically there is NO Customer Support. Take note of how the “Customer Support Team” is never present.

My thoughts are to delete ON1 and see if that helps. DXO has been good enough that I never use ON1. The other is that I may have to delete PhotoLab 9.9 but I really do not want to do that because it does work so well. BTW, have poked around with PhotoLab 10 on my laptop and it is well worth the cost of upgrading. Problem is a really don’t like the idea of deleting working software due to the risk of PhotoLab 10 never installing.

2

More additional information. When the install wizard starts there is a message that “setup much update files or services that cannot be updated while the system is running. If you choose to continue, a reboot will be required to complete the setup.”

Got this same message with my laptop and answered OK and the install went smoothly and did a restart after the install was complete.

At no time am I seeing any indication of an error log.

3

Tried doing the recommended “Clean Install”. That did NOT provide a solution. Fortunately instead of deleting the folders I moved them to folders on a portable hard drive.

4

I suggest check on this one. AI may hallucinating on that, try just simple google it, check youtube.

May the ‘msiexec’ (run the install via msi from command prompt) can help you out.

Tip: close all (all!) other application, disable temporary Antivirus and similars may helps.

5

The Elite license includes three seats but they are not consumed and gone in case you lose a motherboard. They can be activated and deactivated if no longer used by the management dashboard.

https://support.dxo.com/hc/en-us/articles/30692481395485-I-am-out-of-activations-for-my-DxO-software-What-should-I-do

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6

I have done all of that with zero solution. What worked was a Cave Man approach and copying the install on my laptop to my desktop. Once I activated the version on my desktop it’s running perfectly.

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