PR 6.6 Build 11 Released today, installed and runs *without* any undeclared issues!

When I saw a video today about a new version of PhotoLab I checked whether there was also a new version of PR6 and sure enough there was. Support for some lenses from Leica, Tamron and Viltrox, but thing about support for the Insta360 Luna Ultra. I did put in a feature request for that but have not heard a peep on that. :unamused_face:

Anyway, the installation went smoothly, and it recognized my Intel Arc GPU right off the bat. Despite the Release Notes stating that AI Dust Removal was not supported for Arc machines, I ran it on a NEF with a bit of dust in the image, switched on all the options - including dust removal - and let it run.

It did not crash and actually finished a 17 MB file in 40 seconds. I take that as a win … and how it should be.

So, I guess I can delete the installer for v.6.5.1 and keep the installer for 6.6.

I’d keep both installers for the time being.

(I usually keep the current installer plus 2 previous installers. This strategy has served me well. Needs some extra drive space though, internally or on an external drive. And the installers need to be kept separate, by adding to the filename or by keeping in separate folders)

3 Likes

mine still does not work after splash screen. 6.6 build 11

I suggest entering a Support ticket. They were able to help me before. You will likely have to send them some diagnostic data to help them see what is causing the crash. Good luck. This by far does not appear to be very robust software.

i have put in a support ticket last weekend and uploaded the zip file but nothing back to me personally yet, other then the confermation they got it. I had just noticed the new 6.6 build 11 on my own and tried it to see. Nope nothing after splash screen.

just so everyone knows my hardware im running AMD Ryzen 9 7950X, Intel Arc B580 and 32 gig ddr5 with the Tomahawk motherboard.

I don’t know what type of Intel Arc GPU I have. All the Sysinfo says is “Intel(R) Arc™ Graphics (128 MB)“. But so far so good … I have even downloaded and am trialing DxO PhotoLab 10 presently and that too has no issues and is recognizing the GPU.

Hope they can resolve this issue on your computer.

Solved: PureRAW 6.5/6.6 splash screen then nothing — missing DDLM registration (Windows)

Fixed this on my machine today after 6.5.1 and 6.6.0 Build 11 both failed identically. It is not a GPU problem, and reinstalling PureRAW will not fix it. Posting the full diagnosis in case it helps others.

System: Windows 11, RTX 4060 Ti 8GB, current NVIDIA driver. PureRAW 6.6.0 Build 11.

Symptom: Splash screen appears, disappears after ~1 second, no main window, no error dialog, no process left running.

The actual error

Event Viewer → Windows Logs → Application, at the moment of launch:

Source: Windows App Runtime
Event ID: 22
ERROR 0x80670016: Bootstrapper initialization failed while looking for
version 2.x (MSIX package version >= 2.2.0.0)

PureRAW 6.5 and later are built on Windows App SDK 2.x. The bootstrapper couldn’t resolve its dependency, so the process exits before the UI loads.

Diagnosis

The framework package was present and healthy:

powershell

Get-AppxPackage Microsoft.WindowsAppRuntime.2 | Select PackageFullName, Status
# Microsoft.WindowsAppRuntime.2_2.2.0.0_x64__8wekyb3d8bbwe   Ok
# Microsoft.WindowsAppRuntime.2_2.2.0.0_x86__8wekyb3d8bbwe   Ok

Get-AppxPackage *WinAppRuntime.Main* | Select PackageFullName, Status
# MicrosoftCorporationII.WinAppRuntime.Main.2_2.2.0.0_x64__8wekyb3d8bbwe   Ok

But the DDLM (Dynamic Dependency Lifetime Manager) returned nothing:

powershell

Get-AppxPackage *DDLM* | Select PackageFullName, Status
# (no output)

Checking as administrator with -AllUsers showed both DDLM packages were staged on the machine and Ok — just not registered for my user account. The bootstrapper runs as the user, finds no DDLM, and fails. That’s the whole bug.

Fix

Elevated PowerShell:

powershell

Get-AppxPackage -AllUsers Microsoft.WinAppRuntime.DDLM* | ForEach-Object {
  Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"
}

Then confirm from a normal, non-elevated PowerShell:

powershell

Get-AppxPackage *DDLM* | Select PackageFullName, Status

Both entries should now appear. PureRAW launched immediately afterwards and detected the GPU normally.

Quick check if you have this

Run this as your normal user:

powershell

Get-AppxPackage *DDLM* | Select PackageFullName, Status

Empty output plus the 0x80670016 error in Event Viewer means you have the same problem, and the command above should fix it.

For DxO: the installer stages the DDLM but doesn’t register it for the user on some systems. That’s why uninstall/reinstall changes nothing — it re-stages an already-staged package and skips registration again. Worth checking against the diagnostic bundles you’ve collected from this incident.

2 Likes

Excellent investigative work. Hope you get paid from DxO. Users should not have to do this. :smirking_face: