I’m sure I must be missing something here but I am unable to crop in Portrait aspect ratios unless I use the Unconstrained option. All of the ratios on the dropdown list are Landscape and entering Custom Aspect Ratio will revert to Landscape Aspect i.e. if I enter say 9x16 I get a 16x9 Landscape crop - Is there a setting somewhere ? I’m running PL8 on Win11,
thanks
Just drag a corner along the longer edge towards the opposite corner.
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Ah Thanks Joanna - I guessed it would be something simple 
This does not work for me? No matter what I do I cannot change to a portrait mode crop. If I drag one of the edges toward the opposite corner, it just makes the landscape crop smaller? Is there something I am missing? And it blows me away that the rotate right/left buttons on the crop status bar rotate the image and not the crop rectangle. That is just weird. It’s like they are trying to be confusing in purpose.
Drag left or right not towards the diagonally opposite corner as you would when resizing.
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Hello there! Thanks for the response, but for my copy of PhotoLab that does not always work. Sometimes that just makes the rectangle really small but keeps landscape orientation. I found I can work around it sometimes by restarting PhotoLAB, or by selecting a 1x1 ratio and moving the square, and then selecting my ratio again and dragging the corner.
Support said if I place my cursor just outside of a corner I should see a rotation cursor and that will also rotate the crop rectangle. I do see a rotation icon, but when I click and move it rotates the entire image and not the crop rectabgle.
It’s frustrating, but I can work around it. It’s the second weird UI bug I have, the other being that the export menu is disabled in the menu bar. I can export from the right click menu, or I can use the keyboard shortcut, but the menu is eternally disabled.
I hope version 9 fixes all of these little annoyances.
Thanks for responding!
Did you not follow my video example?
Drag the top right corner to the top left corner and the orientation will flip.
It works perfectly fine in PL8. You just need to follow instructions 
On Windows, maybe on Mac too:
When the cursor is over the crop frame corner, it changes to “diagonal resize”. You have to left-click and drag the cursor more or less perpendicular to the line joining frame middle and the selected corner. You have to drag quite a lot for frame to change the orientation – this prevents from accidental unwanted actions. When I started using PhotoLab, I also found it a bit annoying, until “muscle memory” has developed. Requires some practice and you’ll get fluent with it.
If you see “rotate” cursor, the Horizon tool is activated. That’s why you see the image rotated. Maybe support has misunderstood your problem.
Thanks for the video and your time, I appreciate the response. I was doing that, and it does not work reliably on my system. As noted, sometimes it just shrinks the landscape rectangle down to a really small landscape rectangle, and sometimes it flips it like it should. But it is not consistent in my copy. This is new behavior (I didn’t mention that) that seems to have crept in as part of an update.
As mentioned, I also have an open case for another UI item that I’m sure works just fine in your copy of PL8 but does not work in mine. This one was validated by DxO who promises me that a fix is on the way Really Soon Now. The Export menu is always grey. That stopped working correctly after the last update for sure, because it worked just fine before that. Seems like that is a really basic functionality to be broken, but I appear to be one of a special few who has this issue.
Thanks for the instructions, but this appears to be something that is broken on my end that hopefully will be fixed.
Thanks for the reply, I appreciate you taking the time to answer. I don’t know if support misunderstood or not, that is possible. I’ve used PhotoLab for a few years now and know to hover on the corner to get the double-arrow cursor to resize the rectangle. I don’t know why it sometimes refuses to flip the orientation of the crop rectangle, but sometimes it does. As noted I can usually force it to start working again by selecting a 1x1 aspect ratio, moving that square, then selecting another aspect ratio and dragging the corner.
If place my cursor anywhere near the outside of the crop box I definitely do see a rotate cursor, and the horizon tool is definitely not activated. I think that is the cursor Support was referring to, but it rotates the canvas, not the crop rectangle.
Again thanks for taking the time to answer!
Maybe if you record a video of what you are doing we can see what is going on and possibly help correct what you may be doing wrong.
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Sorry for the really late response. I have been using PL9 and have not had this issue since. It was spotty to begin with, but whatever it was seems to be fixed. Thanks for the reply.