Please make sure your installer is feasible in China if you still want chinese customers

Few days ago, I want update my photolab9, so I download a installer for my WIindows PC and the nightmare begins. I didn’t notice the installer is only 457 MB, and when I start the installer it told me I had to download bunch of things include windows app runtime, denoise models, AI mask model, CUDA excution provider…All these download link get blocked in chinese mainland, I tried and failed everytime at different stage…Everytime I failed, I had to redownload these whole things from beginning…

Why can you just give me a installer including the whole things? If you think it doesn’t make sense, just make sure all the download link is accessible in Chinese mainland. So I don’t have to pay for a VPN serve and be a computer expert to get things done. I will appereciate it.

As you can see, although i lived in a “open and modern“ country, I still want to get benefit from truly useful photo editors. Please pay attention to someone like me.

To interact with DxO customer support, go to support.dxo.com and submit a ticket for feedback or a technical problem. You addressed your post to DxO, and it’s possible that someone at the company will see it and pass the comment along. But you clearly want someone at DxO to pay attention to you, and the support channel is the way for that to happen. Best wishes!