PL7.6 (Win) ActivationCommon - Error while trying to get status: -6

DxO PhotoLab
1

Windows 11 Pro, latest updates, i7-14700KF, RTX-4070 with Studio Driver 552.22 (latest), licenses for FP7 and VP4.

After PL update from 7.5.0.176 to 7.6.0.189 the following errors started to appear in DxO.PhotoLab.txt log during PL startup (skipped leading timestamp and 'DxO.PhotoLab - '):

3904 - 1 | DxOCorrectionEngine - Info | Reported DXGI device: NVIDIA GeForce RTX 4070
3904 - 1 | DxOCorrectionEngine - Info | DXGI Device available, memory : usage 24346624, current reservation 0, budget 11790188544, available for reservation 6029312000
3904 - 1 | DxOCorrectionEngine - Info | Reported DXGI device: Microsoft Basic Render Driver
3904 - 1 | DxOCorrectionEngine - Info | DXGI Device available, memory : usage 0, current reservation 0, budget 16282189824, available for reservation 8275312640
3904 - 10 | ActivationCommon - Error | Error while trying to get status: -6
3904 - 10 | ActivationCommon - Error | Error while trying to get license status for feature: 00000228EE4D05A0 (name: N/A - customer: N/A - contract: N/A): -6
3904 - 10 | ActivationCommon - Error | Error while trying to get status: -6
3904 - 10 | ActivationCommon - Error | Error while trying to get status: -6
3904 - 10 | ActivationCommon - Error | Error while trying to get status: -6
3904 - 1 | DxOCorrectionEngine - Info | Using adapter NVIDIA GeForce RTX 4070

The feature id above changes on each PL start.
PL seems to work normally but DxO.PhotoLab.txt log gets polluted by ‘ActivationCommon - Error | Error while trying to get status: -6’
There are 2,273,314 of them already. I’ll report it to DxO support, if no one in the forum knows the solution.

Edit:
My guess is that PL uses Reprise Licensing server, calls rlm_license_stat() and gets error -6 = RLM_EL_BADVER (Requested version not supported), which is described as ‘Your application tried to check out a license at a higher version than was available’. PL7 (+FP7+VP4) are the only versions I ever had, the disk was not changed, no time manipulations, the *.lic files were not modified since activation on last November. The error messages started to appear straight after 7.5->7.6 update and they didn’t appear while running 7.5 during the same OS boot instance. PL seems to be working correctly, DP exports work, FP features fine contrast too. The only bad thing seen so far is hundreds of megabytes of errors in PhotoLab.txt logs. It might be specific to Windows – not sure.

Anyone seen this?

2

The problem was solved by removing trial period license files from “C:\ProgramData\DxO Labs\Licences” (DxOFilmPackV7Demo.lic, dxophotolab7demo_7.0_20231119_093200.lic, DxOViewPointV4demo.lic) . It seems that PL7.6 checks fail for demo licenses, while previous PL7 versions had no problem with them.

I’ve opened a support case #472620, received a DebugLog.nlog file and in the resulting PhotolabLog.txt found this, logged during startup:
ActivationCommon - Debug | No product could be found for dxofilmpack7demo 7.0
ActivationCommon - Debug | No product could be found for dxoviewpoint4demo 4.0
ActivationCommon - Debug | No product could be found for dxophotolab7demo 7.6

After removing demo *.lic files, PL logs are no longer polluted by millions of ‘ActivationCommon - Error | Error while trying to get status: -6’.