Rex
March 21, 2021, 5:45pm
1
1.Opened PL4 version 4.1.1 Build 4479
2. Received update available notice
3. Downloaded 4.2.0 Build 4522 successfully
4. Launched installer, but installation never starts (tried 4 times)
5. My DXO account page indicates my PL4 software is up to date
I’ve read quite a bit of download failure episodes but not this. What to do?
platypus
(Canon & Mac (Intel and M1))
March 21, 2021, 5:48pm
2
I’d re-download the installer from the account page and try again.
BTW, the account page has no clue, which sub-version of DPL4 you’re running. “Up to date” simply means that you have a license for the version of DPL that is the current major version.
1 Like
Rex
March 21, 2021, 9:16pm
3
Same result, installation wizard never starts.
Rex
March 22, 2021, 10:33pm
5
ootstrap - DxO PhotoLab 4 - 2021-03-22 16:57:57
IsPlatformSupported => Major: 10
IsPlatformSupported => Minor: 0
IsPlatformSupported => Build: 19041
.NET version 4.8 should be supported. Initializing installation…
.NET selected version is already installed.
Initializing PhotoLab installation.
InstallProduct => Run command: msiexec /i “C:\Users\rex19\AppData\Local\Temp\WiXInstaller_photolab4.msi” /log “C:\Users\rex19\AppData\Local\Temp\photolab4_install_log.log”
=== Logging started: 3/22/2021 16:58:01 ===
Action 16:58:01: INSTALL.
Action start 16:58:01: INSTALL.
Action 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3.
Action start 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3.
Action ended 16:58:01: System64Folder.DFEFC2FE_EEE6_424C_841B_D4E66F0C84A3. Return value 1.
Action 16:58:01: FindRelatedProducts. Searching for related applications
Action start 16:58:01: FindRelatedProducts.
FindRelatedProducts: Found application: {639CBD48-7A98-4D2A-AB6F-22770E0E9892}
Action ended 16:58:01: FindRelatedProducts. Return value 1.
Action 16:58:01: HasInstalledLightroom.
Action start 16:58:01: HasInstalledLightroom.
SFXCA: Extracting custom action to temporary directory: C:\Users\rex19\AppData\Local\Temp\MSIB908.tmp-
SFXCA: Binding to CLR version v4.0.30319
Calling custom action DxO.PhotoLab.Installer.CustomActions!DxO.PhotoLab.Installer.CustomActions.HasInstalledLightroom.HasInstalledLightroomCustomAction
HasInstalledLightroomCustomAction :: Start
HasInstalledLightroomCustomAction :: C:\Users\rex19\AppData\Local\Temp\lightroom-versions-op10.exe
HasInstalledLightroomCustomAction :: lightroom-versions-op10.exe exitCode = 8
Action ended 16:58:01: HasInstalledLightroom. Return value 1.
Action 16:58:01: myPrepareDlg.
Action start 16:58:01: myPrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 19 pixels height.
Action 16:58:01: myPrepareDlg. Dialog created
Action ended 16:58:01: myPrepareDlg. Return value 1.
Action 16:58:01: SetLightroomInstallerCode.
Action start 16:58:01: SetLightroomInstallerCode.
Action ended 16:58:01: SetLightroomInstallerCode. Return value 1.
Action 16:58:01: SetMsiExecPath.
Action start 16:58:01: SetMsiExecPath.
Action ended 16:58:01: SetMsiExecPath. Return value 1.
Action 16:58:01: AppSearch. Searching for installed applications
Action start 16:58:01: AppSearch.
AppSearch: Property: INSTALLEDFEATURE_LIGHTROOMPLUGIN, Signature: InstalledFeature.LightroomPlugin
AppSearch: Property: COMMONDXOPHOTOLAB_PATH, Signature: Path.CommonDxOPhotoLabFolder
AppSearch: Property: UPDATES_CUSTOMPATH, Signature: Path.UpdatesCustomFolder
AppSearch: Property: NETFRAMEWORK40CLIENT, Signature: NetFramework40Client
AppSearch: Property: NETFRAMEWORK40CLIENT_SERVICING_LEVEL, Signature: NetFramework40ClientServicing
AppSearch: Property: NETFRAMEWORK40FULL, Signature: NetFramework40Full
AppSearch: Property: NETFRAMEWORK40FULL_SERVICING_LEVEL, Signature: NetFramework40FullServicing
Action ended 16:58:01: AppSearch. Return value 1.
Action 16:58:01: IsLightroomPluginInstalled.
Action start 16:58:01: IsLightroomPluginInstalled.
SFXCA: Extracting custom action to temporary directory: C:\Users\rex19\AppData\Local\Temp\MSIBAAF.tmp-
SFXCA: Binding to CLR version v4.0.30319
Calling custom action DxO.PhotoLab.Installer.CustomActions!DxO.PhotoLab.Installer.CustomActions.IsLightroomPluginInstalled.IsLightroomPluginInstalledCustomAction
Action ended 16:58:02: IsLightroomPluginInstalled. Return value 1.
Action 16:58:02: SetDEFAULT_INSTALL_LOCATION.
Action start 16:58:02: SetDEFAULT_INSTALL_LOCATION.
Action ended 16:58:02: SetDEFAULT_INSTALL_LOCATION. Return value 1.
Action 16:58:02: WixQueryOsDirs.
Action start 16:58:02: WixQueryOsDirs.
Action ended 16:58:02: WixQueryOsDirs. Return value 1.
Action 16:58:02: ValidateProductID.
Action start 16:58:02: ValidateProductID.
Action ended 16:58:02: ValidateProductID. Return value 1.
Action 16:58:02: CostInitialize. Computing space requirements
Action start 16:58:02: CostInitialize.
Action ended 16:58:02: CostInitialize. Return value 1.
Action 16:58:02: FileCost. Computing space requirements
Action start 16:58:02: FileCost.
Action ended 16:58:02: FileCost. Return value 1.
Action 16:58:02: CostFinalize. Computing space requirements
Action start 16:58:02: CostFinalize.
Action ended 16:58:02: CostFinalize. Return value 1.
Action 16:58:02: WelcomeDlg.
Action start 16:58:02: WelcomeDlg.
Action 16:58:02: WelcomeDlg. Dialog created
Info 2898. For WixUI_Font_Title textstyle, the system created a ‘Tahoma’ font, in 1 character set, of 14 pixels height.
Action 16:58:04: myLicenseAgreementDlg. Dialog created
Info 2898. For WixUI_Font_Normal__UL textstyle, the system created a ‘Tahoma’ font, in 0 character set, of 13 pixels height.
Action 16:58:08: InstallDirDlg. Dialog created
Action 16:58:12: WixUIValidatePath.
Action start 16:58:12: WixUIValidatePath.
Action ended 16:58:12: WixUIValidatePath. Return value 1.
Action 16:58:12: CheckInstallationFolder.
Action start 16:58:12: CheckInstallationFolder.
Action ended 16:58:12: CheckInstallationFolder. Return value 1.
Action 16:58:12: VerifyReadyDlg. Dialog created
Action ended 16:58:16: WelcomeDlg. Return value 1.
Action 16:58:16: ProgressDlg.
Action start 16:58:16: ProgressDlg.
Action 16:58:16: ProgressDlg. Dialog created
Action ended 16:58:16: ProgressDlg. Return value 1.
Action 16:58:16: ExecuteAction.
Action start 16:58:16: ExecuteAction.
Action 17:25:27: CancelDlg. Dialog created
Installer is no longer responding.
Action ended 17:30:23: ExecuteAction. Return value 3.
Action 17:30:23: FatalError.
Action start 17:30:23: FatalError.
Action 17:30:23: FatalError. Dialog created
Good morning,
@alex could you, please, have a look?
Thank you
Regards,
Svetlana G.
alex
(alex)
March 23, 2021, 6:52am
7
Hello @Rex ,
What is your AV software?
Alex
1 Like
Rex
March 25, 2021, 12:32am
8
Sony Movie Studio v13.0.
Seth provided direction to resolve my problem, I’m now running the current PL4 version.
1 Like
Egregius
((Greg) - Windows 11)
March 25, 2021, 12:59am
9
I think Alex meant anti-virus software.
It’s great to know that you have PL4 working, Rex! Can you say what the cause of the problem was?
Rex
March 26, 2021, 10:49pm
10
Anti virus is the Windows 10 suite and Malwarebytes Pro.
No, can’t say what the problem was, all previous updates were trouble free. Guided by Seth, I updated windows, suspended security software and downloaded PL4’s new version. Didn’t update. Tech support was spectacular.
1 Like
Leon
(Leon)
March 26, 2021, 11:14pm
11
That is what I used to run but found Malwarebytes caused to many issues and conflicts. Many of my problems went away (not specific to DxO software) I believe the Windows Defender is plenty enough if your software is all up-to-date.
Required
( M1 | Nikon)
March 29, 2021, 3:29am
12
Make sure you don’t have multiple anti virus or malware systems running as they will make a mess interfering with each other while fighting for something else.
Best case you only experience smaller problems. Worst you will not be properly protected.
alex
(alex)
April 1, 2021, 11:57am
13
Hello Rex,
Sorry but I didn’t get whether you had solved your issue or not. Please, reply here.
Alex
Rex
April 1, 2021, 2:35pm
14
Yes, problem resolved. Complete download of PL4, not update.