PL& continually crashes on start up

azkaz · September 29, 2023, 10:57am

Anyone else having crashes on startup with the PL7 demo? It works fine on my Win 11 laptop but crashes at startup on my Windows 10 PC. PL5 is loaded and runs fine. Tried uninstalling and reinstalling.

Regards
Aaron

Barbara-S · September 29, 2023, 1:44pm

Hello azkaz
please load the lastest update DxO Photolab 7.01 form your customer account.

Regards
Barbara

zkarj · September 29, 2023, 9:08pm

Over my experience with PL3 through PL6, this sometimes happens. The advice is always to reinstall the latest version over the top, and that has always worked. (I say always, it has happened twice in 4 years.)

azkaz · September 30, 2023, 1:55am

Thanks Barbara, I have done this but the problem persists. I’ve attached 2 screenshots. Thanks.

azkaz · September 30, 2023, 1:56am

Thanks for the suggestion.