Hi all,
I have just upgraded my 7.X version of PL tp 9.5 ver.
The only reason for my update was. the benefits of the new AI mask.
But, I am totally disappointed and I can’t use this version at all.
It keeps crashing. And when it happens, the only option I have is, rebooting my PC.
My PC has this configuration:
Is there any way I can solve this issue?
As far as I can tell, your GTX 1660 6GB is not able to run PL 9. You need an RTX card with 8GB, preferably more GPU RAM, if you have a Nvidia GPU. Another option is one of the cards from AMD. You can see here: PL9_release-note_win_EN.pdf
Yes, the GTX 1660 Super can run PL9. Currently, I am on 9.4 and I can use the AI preset masks e.g. sky, people or animals.
My computer has the same CPU as yours but I also have 32GB ram.
32gb i5-10400F CPU GTX1660 Super 6GB, Driver 511.09
Note the driver version. Many have reported problems with the newer drivers. I never “updated” my driver and this is what is installed.
Also, under Performance, OpenCL is not enabled. I found this does not work for me
So, try installing the older driver if it is not installed and possibly increase the ram.
Have a look at this thread where I talk about this.
Allan
Hi all again,
First of all thanks to all of you with your great contributions.
As suggested, I have downgraded my driver to an older one(the one that was mentioned) and the result is as such:
The tool is able to detect the subject (in this case a bird) and I could enhance it, but when tried to zoom in, the the tool crashed again, I got this error message again:
Then you probably also need more ram. As I said, I have 32GB. Also check the OpenCL setting is OFF.
The message you are seeing is the standard message that appears. Lots of people have had this, myself included with a previous version (9.02).
So, at the moment, I have 9.4 running - no crashes. I have not tried 9.5
As Allan said, this is an ongoing issue. I see the same thing (with 32GB system RAM and a 1080TI with 11GB GPU RAM).
My best advice at this stage would be either a system upgrade (which I appreciate is not something many people just “do”) or:
It’s frustrating as hell to have to treat any program this way, but it’s the only way I’ve found (short of that system upgrade) to ensure use without crashes of some sort or another.
Hi Allan,
Thanks for you further support.
I was about to order some additional RAMs to my PC when I got your message then a new reply popped up from Fineus.
As it is very annoying to go that road which Fineus is suggesting, I think it might be only practical option for me right now, before spend lots of money to upgrade my Graphic card, add more RAM or just buy a new PC-
Or, at the worst case, go back to my 7,X version of PL.
Thanks again.
./Bahman
I think you talk about issues when you use AI ‘pre-defined’ (Keyword) masking, like: Sky, Animal, etc. I think other than that you’re just fine.
First, i suggest to check thru this DxO Support article about nVidia drivers:
I’m experiencing issues with AI Masks in PhotoLab 9 on Windows using the latest NVIDIA drivers. What should I do?
Check driver version, and take note:
Note for NVIDIA RTX x60 models (2060 / 3060 / 4060 / 5060)
These models are affected by a known WinML issue. Until NVIDIA releases a fix, you can:
- Use CPU processing for these operations, or
- Avoid AI Mask keywords temporarily.
As @Allan already note driver version, so i suggest to try that. You have a high chance that driver version helps you out.
Additional points / suggestions:
I use PL 9.5 with a 5060 TI 16GB and had absolutely no issues. It works as it should. And by the way, the new AI masks make it a lot easier to get the results you want and gives me options that I had to go to my bitmap editor befor PL9.
Hi all,
Thank you so much to all of you, who provided very useful replies to my question.
I was restricted to reply to you by setup of this forum.
It seems, there is a restriction of how many posts a new member can submit in the first days of membership. As shown bellow:
But back to the problem.
I think, I found a solution to my issue.
Rolling back the driver and turning of the OpenCL didn’t have the effect I was looking for.
What helped me was, setting up the virtual memory.
At least on my PC, Windows 11 didn’t make enough of vitual memory available.
I chaned the setup and made 16GB to 32GB of Virtual memory available.
Since than, I don’ have any problem at all.
Both the AI Mask and zoom in/out and everything seem to be functioning fine.
Unless this is turns back in another form, I am happy with the setup I currently have and don’t see any reason to spend more money right now to improve the PC setup.
I hope my finding can be of some help to anybody experiencing the same issue.
KR,
Bahman
This will work to some degree until you can install more ram. The downside is that it will result in a slower operation.
One thing I forgot to mention - although it is in the link that I gave you.
Referring to the Photolab Preferences, Performance screen, I said…
“One observation that I made was with the “Maximum cache size”. On both computers, the default is 5000Mb.
I read that this should be half of the ram size, so I set it to 16000Mb. While there were no crashes, the computer seemed to run “rough” like a car with a rough idle. The “Full preview in progress” was slower.
Returning it back to 5000Mb fixed this.
Any ideas on this?
(The number of simultaneous processed images is 2)”
Why this is the case, I don’t know but 5000Mb seems to be the magic number for both my systems.
Hi Allan,
I tried it and it seems not working in my case.
It crashed twice and then I changed back to 1X16GB —>2X16GB and it is working reasonable.
