I have a laptop that a bought less than a year and a half ago.
It more than exceeds the updated minimum requirement. I have
updates for Windows, Intel, ans Lenovo on automatic to get all
updates as soon as they are available. So, my machine always
has the lastest fixes, patches, drivers and performace enhancements.
It’s a very cleanmachine with Windows 11, Affinity and photolab 9.
That’s it!
Pleas excuse any typos I’ve just had cataract surgery and
can’t see straight.
I will not burden you the complete chapter and verse with deatils
of this nightmare. I’ll just list a summary of a few main bullet items.
First Ticket - Ai did not work!
Out of the box Ai did not work
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No matter what I searched for couldn’t find anything.
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Spent a week test and debugging and proving that it should work
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After more tha a week I got a “fix”.
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When searching for animals it could find a whie dog on a gree grass lawn.
% It only if it was standing with face facing camera and took more than 5 min.
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Could not detect a white Totoya Alavon on dark gravel forgound with greew
grass back ground. -
Spent a week trying to get it to work, dozens of shoots from different
angles, views and light. Always selected something but not the whole car. -
It would miss a tire, one or more window, a bumber, one or mor windows.
alway something never the whole car. -
TWhen I looked at uour own forum. The “old timers” are “schooling”
the noobs. They said that the company has a long history of shipping
major releases that are not stable and are buggy and badly tested.
That it takes a few months and a few point releases before
it even beging to “come together”. They remark the they feel like
beta testers and not users and that it seem to be the company’s
police. Their words not mine. I guess they don’t read the fourm
or they don’t care.
Second Ticket - verification error.
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I logged in to use the software that I paid for got an error
that a update could not be applied because my license could not be verified. -
The next day I got an email.
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I responded and got a conformation that my email had be verified.Not sure
why you switched to a two phase verification process, but you did. -
Verification error had been resolved and I applied the update.
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I opened the program and got a new error that it couldn’t download a file.
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So, I did what any normal person would do with buggy software. When all
else fails re-install. -
Then I got a nasty gram that I wasn’t instructed to do the re-install
and that fact that there was additional bug in re-install process was
some how my fault. -
I’ve more, much m ore time testing and debugging than actually using it!
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To make matters worse you keep dragging me into these endless, pointless
discussions that have nothing to do with fixing the bugs. -
I don’t have the time or patience for this.Tthere are other apps that
actually work that are free. -
Their AI function aren’t as nice, but since yours does’t work it’s a moot.
Third Ticket - download error
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Everytime I open the app it downloads NPU file. Wow, you can’t even download
an update file correctly. -
apparently, it’s a critical file.
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If you download it it does not not work
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If if opt to skip it does not work. I love it when they give you an option
to brick the app. If you choose this option nothing will work! VERY STRANGE!! -
open a raw file “no matching connection” not a single adjustment or filter.
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Same for a jpg file.
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The only thing I can apply are a few default pre-sets.
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Here we go again with a two week beta-testing and debugging.
End result - Six months after initial purchase.
App is not working and I’m getting very frustrated wasting my time.
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I ask for a refund.
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It’s refused because I’ve spent too much time helping them with
testing and de-bugging that the refund window has closed. -
So, after six month nightmare pretty much nothing is working.
The AI has never worked, which is why I bought the app.
Great way to run a company!
P.S.
it’s is begining to to look like the code is AI generated slop! Regardless,
It comes with bugs, horrible error messages and bad customer support. As
far as I can tell there’s no error logs, process logs, update logs, or
download logs. Every time a log a bug everyone acts as if they are totally
clueless and there’s a whole new learning curve.