PhotoLab 5 can’t find images

DxO PhotoLab
1

I am using PhotoLab 5 with Windows 10. The PhotoLibrary is displaying a list of folders in date order, and everything seems to be working fine, except:

Two folders, which I have in the past opened and worked on in PL5 with no difficulties, now display the message: “This folder does not contain any image”. This is nonsense: the images display normally in my laptop’s “Pictures” folders.

I have reset the PL filters, to no avail. I’ve also tried to open images in the folders via the “Open with PL5” Windows command. Any suggestions please?

2

You may like to try …

  • create 2 new folders
  • with PL closed copy the content to the new folders
  • restart PL and and check if you can open / see your pics in the new folders
  • with PL running delete the “old” folders
  • index your folders

Btw, do you use a new camera that is not supported by PL 5?

3

Many thanks, Wolfgang. I’ve done as you suggest, and it seems to be working fine now. The photos were taken on a Canon DSLR I’ve been using since 2015, and the photos which PL5 couldn’t find today were taken in December 2023 and initially processed in PL back then.