Hello @peter2,
Could you, please, ask your customer to create a ticket in support.dxo.com and provide his logs there?
Thank you,
Regards,
Svetlana G.
Hello @peter2,
Could you, please, ask your customer to create a ticket in support.dxo.com and provide his logs there?
Thank you,
Regards,
Svetlana G.
Hi guys, I think it would be cause of Windows 1909 update. Ok I didn’t use PhotoLab (v2.14) since a long time (few months) but I did the windows update last week and from today, PhotoLab doesn’t wan’t to work. I don’t know if I have the same issue than you guys but in my case, the splashcreen appears but then, the software interface isn’t displayed well.
Hello @Jgabit and welcome to the forum,
Could you, please, report about this problem on support.dxo.com?
Regards,
Svetlana G.