I am getting an error and Photolab freeze. Here’s a screenshot of the error message.
Can anyone decipher the error message?
Thanks.
Craig
I
My first guess would be that your system is insufficiently resourced for PLv10 requirements.
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It has always run PLv9 perfectly well.
CPU
- AMD Ryzen 5 5600T (6C/12T)
CPU Cooler
- Thermalright Assassin Spirit 120 Vision ARGB Black
GPU
- ASUS ROG Strix RTX 2080 SUPER
Motherboard
- Gigabyte B550M DS3H AC WiFi
RAM
- Corsair 32 GB DDR4‑2666 (2×16 GB)
Storage
-
NVMe SSDs
-
SPCC M.2 PCIe NVMe
-
Crucial CT1000T500SSD8 (1 TB)
-
-
HDDs
-
WD WD1003FZEX — 1 TB (×2)
-
WD WD40EZAZ — 4 TB
-
PSU (Upgraded)
- Cooler Master MWE Gold 650W V3 — ATX 3.1
Monitor
- LG UltraFine 27US500‑W — 27" 4K IPS
check
In other words: your gpu is not sufficient for AI features in PL10,
which is not only for AI masks but also includes DxO’s advanced noise reduction.
Thanks all for the help. I found if I turn off OpenCL it works.
The AI is a little slow to process an image at first instance but works well after that. I never had an issue with NR.
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That’s a feature of PL 10. Other than before, images are only analysed by the AI once one clicks on the AI Preset button, It then takes a while for AI to find people, flowers etc. before they can be used s masks.
Previously, PL looked at all images of the selected folder which made PL look unresponsive or frozen.
Throwing in a lot of GPU power will help…but in comparison, I see that Lightroom does the same job in much shorter time with any given GPU.
In the Windows version there is also a new AI memory management option in the Performance tab of Preferences which may or may not have been helpful in this situation. It is supposed to address issues with slowness or unresponsiveness. See the yellow highlighted section below.
Mark
I have also now installed the latest Nvidia Studio Driver - I previously was running the Game Ready driver.
This appears to have corrected the crash with OpenCL checked in the Performance settings of PL10.
For benchmarking, the AI mask tool takes 10 to 12 seconds on my computer to review the image. I can live that but will probably need a GPU upgrade before PL11. Maybe even a CPU upgrade.
I have a computer that meets the requirements for AI features, but interestingly, even though selecting the depth mask works quickly and smoothly for me, I get an error when exporting the photo. It’s possible that this is because I have an AMD graphics card. For other AI masks, it generally works well and quite fast. I still find it a bit surprising why these features require such powerful components. 
Competing software handles this much better. In my case “Dynamically optimize memory usage” option does not produce any noticeable result. Although the AI features seem to work better and more stably than in version 9, I still have the impression that we are dealing with a beta version.
What makes you think it is beta ?
The AI memory management option is greyed out for some reason on my computer. Probably either too old or that I have Win AI features disabled.
The only problem that I have had that causes a freeze is if I use the Hue mask. The other masks are working.
That was a bit of a sad joke, because of course I realize there is no such thing as perfect software. However, unfortunately, I can’t say that the AI features especially preset masks work exceptionally stably and fast in PhotoLab. You just have to read this forum to notice how many posts there have been regarding this. It’s understandable that there are many hardware combinations (especially concerning Windows), but the number of issues suggests that code optimization probably isn’t the best. I really like the results I get from PhotoLab, I like this program and I’ve been using it since the first version but it annoys me a bit that by paying for it, I feel somewhat like a beta tester. Even so, there are probably a bit too many problems. I have a powerful computer and up-to-date drivers, and yet not everything works as it should. Unfortunately, that’s a bit irritating. I have a comparison with applications like ON1, Zoner Photo Studio, and Lightroom, and in all of them, AI-related functions run much faster and more stably for me. That doesn’t change the fact that I still think PhotoLab’s results are the best, so I’m sticking with it after all.