Hi All,
I am interested to know what people’s opinions are on my recent dissatisfaction with DXO?
I have raised Fuji X-Trans compatibility issues several times previously with them, and to be honest my issues does rankle with me and their responses have been dismissive.
As a Fuji shooter I initially purchased DXO Raw 3, which I was happy with, then DXO Raw 4 was announced, which I paid for the upgrade, not realising the Fuji X-Trans sensor was not supported in 4, I appreciate that was my fault.
When I queried this with DXO I was told an update to Raw 4 for the X-Trans sensor was coming, I followed this up over 12 months, but as you may know the additional benefits in Raw 4 never came for X-Trans Sensors.
Then DXO Raw 5 was announced with one of the main headlines being that the X-Trans was now, supported and superior to 3 & 4, and their promotional materials did seem to be targeted at Fuji shooters, so you can appreciate that was pretty annoying for me, as I had paid additional money for 4 which had no additional benefits for me over 3, and the update for 4 never came, yet I was being asked for more money to get the new X-Trans benefits in 5.
I contacted DXO as I felt either a free or a heavily discounted upgrade to 5 would be not an unreasonable request, considering 4, for whatever reason never got an update for X-Trans, and this would be fair treatment of an existing client.
They fully declined and told me just to look out for special offers! Which I was taken a back at as the treatment of an existing client. I told them as a single individual there was not a lot I could do but vowed to never buy another DXO product and look at alternatives.