I found some topics on my problem but no solution. I’ve already posted a ticket and I’m waiting for the response. Almost every time I want to export (to disk or to LR) my PC crashes. Not to desktop. All over. Like hard reset. I found some suggestions like exporting one by one instead of batch. It helped a bit. I have 50:50 success. Then I found that there is a problem with a certain WD external drive. I don’t have exactly the same drive but I tried with that drive unplugged. At that point, I thought that that’s a solution. I successfully exported single and batch photos, until … crash again. With WD drive unplugged. I really hope that support will find some solution because I really like PL5. If anyone has any suggestion It’ll be really helpful for me (and perhaps for others).
I’m experiencing a similar problem. Just updated this morning to the later PL5 version. Program hangs up during export. At first I was exporting 16bit TIF, then I tried 8bit TIF. In every case, a couple of files gets exported and then the program stops responding. I have to use Task Manager to kill the program. Nvidia drivers are also 497.29.
Edit: just tested with jpg, same problem. It exported 4 files and then just stopped.
Windows 10
i9-9900K
GTX-1060 6GB
32GB RAM
Edited to attach log file from today.
I still had the install file from back in October. I honestly wasn’t sure if it would install the older version or the newer version. I would hope DxO would make the 5.1 version available for us to revert back to, as 5.2 is unusable for me.
To me, this sounds likely to be a hardware problem or, as jch2103 suggested, a driver problem. What exactly happens when the crash occurs? Do you see a blue screen or some other type of screen with an error report? Do you see anything in Event Viewer (look at the system and application logs around the time of the crash)?
If you can’t figure out the cause, I suggest ruling out the hardware by running stress tests using Prime95 for the CPU, memtest86+ for the RAM, and something like Furmark for the GPU. Also make sure your power supply is providing sufficient voltage to all parts by running something like CPUID HWMonitor.
No BSOD or anything. Voltage is also sufficient (850 W). It would also give me a problem with MS Flight Simulator 2020 which is complex and is using CPU and GPU to 100 %. Also, I have no problem with Adobe programs, Luminar 4 or Capture One. I will try Prime95 & Memtest86. Thanks for the suggestions.
I am not a lawyer but I would have said, as long as it is only the bare installation, without the licence, it should be OK as it would be the equivalent of the free trial.
Maybe, maybe not. A crash/reboot of the computer is a * * VERY * * different symptom than a frozen application that can be force-quit with the Task Manager. Unfortunately, when you have an application like PhotoLab that can really stress various components of a computer system, all sorts of problems not previously detected can suddenly show up.
