My lens module suddenly stopped applying

[kbr]

Hi,
Yes, as soon as DxO system gets new modules from server, pictures goes broken.
After setting debug mode, the log says this for every picture: No camera body found for UnknownOrUndefined

2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DataModels - Debug | Creating a file source: "H:\Omat kuvat\Valokuvat\Sony\Originals\A7R II AdboeRGB\2020.05.20\_DSC7292.ARW"
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DataModels - Debug | "H:\Omat kuvat\Valokuvat\Sony\Originals\A7R II AdboeRGB\2020.05.20\_DSC7292.ARW" is not found in the cache.
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DataModels - Debug | "H:\Omat kuvat\Valokuvat\Sony\Originals\A7R II AdboeRGB\2020.05.20\_DSC7292.ARW" is found in the database.
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 47 | DxOFramework - Debug | No camera body found for UnknownOrUndefined 
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 47 | DxOFramework - Debug | GetBayerLayout: cannot get bayer type
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 47 | DxOFramework - Debug | GetXtransLayout: only support X-trans image
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 47 | DxOFramework - Debug | `anonymous-namespace'::GetAsShotColorInfo::117 No camera body
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 47 | DxOFramework - Debug | No camera body found for UnknownOrUndefined 
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | Database - Debug | StoreSourceChanged for item '_DSC7292.ARW' (Add, Unchanged)
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | Metadata - Trace | Updating MetadataController for the item '_DSC7292.ARW'
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DxOFramework - Debug | DxO::XmpMeta::LoadFromExif_unlocked - no XMP found in EXIF, leaving XmpMeta empty
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DxOFramework - Debug | No camera body found for UnknownOrUndefined 
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | DxOFramework - Debug | No camera body found for UnknownOrUndefined 
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | Thumbnail - Debug | Register thumbnail _DSC7292.ARW, (55310734)
2024-04-17 21:11:34.288 | DxO.PhotoLab - 11012 - 17 | Thumbnail - Debug | Retrieve thumbnail _DSC7292.ARW

[kbr]

Hmm… that’s what log says to every picture, even those, not taken with A7RM2. I’m such an idiot trying to guess, what log markings really mean.

[msc_munich]

The same for me… mac os (sonoma 14.3.1) + Sony A7RM2
In PL 7.4 everything was ok. Now updated to PL 7.6.
All DxO modules with Sony A7R and Sony A7RM2 have disappeared (grayed out).
Other camera models like Canon 5D still work.

I submitted a support request 2 days ago. No answer so far.
Uninstalled PL 7.6 again and reinstalled PL 7.4. That does nothing. All modules are no longer recognized.
It’s all very disappointing…

[julienaubert]

Seems my ticket has been escalated. I also directed them to this thread. Thanks people for reporting multiple instances of the problem, let’s hope this get fixed soon…

[jakub.frajt]

I have same problem and denoising via DeepPrime or DeepPrimeXD not working too.

[julienaubert]

Hi all,

just an update to share that the dev team has recognized the bug and is working on a fix. They did not say whether they would update their database structure or release this as part of a photolab regular update. If they do this I hope they will update v6 because that’s what I have right now

In any case, I acknowledge the adequate response to user feedback, quite efficient and responsive.

Julien

[wesstl (Wes)]

Thanks for this. I just noticed this issue with my A7r II PL 7 and thought I was crazy. Strangely, loading the image into Nik Perspective and correcting for distortion there works just fine.

[palarey (Tim)]

I’m using the Mac version of PhotoLab 7 (7.6.0 build 55) and I’ve got an issue with several Sony lenses with my Sony A7R2. I’ve raised a ticket and sent an image taken with a Sony A7R2 and Sony FE 35mm f1.8 and asked them to open it in the same version of the software on a Mac, get the image properties and send me a screen shot. I figured them getting the same error as me would prompt some kind of action. Unfortunately the person on support was unable to open my image using the Mac version of the software as they only had the Windows version. They sent me back the image properties screenshot but something must have gone wrong as the image was half the size I had sent and it was missing all of the metadata (no date taken, camera, lens etc)! It is very frustrating.

[barthovis]

Just installed 7.7 and the Sony A7RII problem has NOT been fixed.

Another serious problem with 7.7 - Prime denoise (all options) are grayed out and unavailable for all of my cameras (various brands).

[gerarto]

Regarding the denoising options, are you sure you are opening a raw file, not a jpeg?

[stuck (Canon, PL7 on Win 10 + GTX 1050ti)]

@barthovis

Prime denoise (all options) are grayed out and unavailable

This is known issue with the v7.7 update. For example, see this topic:

Photolab 7.7 – Prime not working anymore

Just downloaded Photolab 7.7. I had to enter my registration again manually(???) and, much more concerning, I have no access to the Prime, Deep Prime, DeepPrime XD noise reduction anymore (at least with dng-files from a Nikon D500).

My experience of this 7.7 update fiasco is here:

DxO Software - New Cameras & Lenses support (16 April 2024 update)

Once the PL 7.7 installation completes, and your Elite version behaves as the Essential version, you should find PL tells you that your license has been updated and that you should restart PL. After you restart PL, your Elite version should once again be the Elite version. However! you might find that you have to manually re-enter your activation codes for FilmPack and ViewPoint (I did) before your update is finally where it should be.

[kbr]

This is frustrating. The Sony A7RM2 issue was not fixed in the new version (DxO PhotoLab Elite V7.7.0 Build 220). I’ve got a few gigs coming up this summer and it looks like I’ll have to get back to using Capture One. This is not good!

[kbr]

This is crazy. DxO FilmPack 7 (V7.7.0 Build 529) can automatically correct optical distortion and vignetting just like that. Why can’t PhotoLab 7?

[barthovis]

Same problem here with A7RII, this has gone on a long time and I notified DxO support months ago. This is one reason I keep Lightroom.

[julienaubert]

Hi all,

this is getting frustrating and a bit long in rhe tooth. Emailed Dxo today to get ab update on my ticket. They said they’re working on the bug which again is entirely theirs since software that used to work suddenly stopped working from one day to the next. I appreciate their attention but this is really high time they should come up with a solution.

Will keep you updated once we have news.

[barthovis]

Well this is weird, but yesterday after installing 7.7 my Sony A7RII lens profiles were still NOT working (a problem that began with 7.6), and this morning I opened PhotoLab and saw that they ARE NOW working. So finally I can use photos taken with that camera in PL.

[Cecile-C (Support Team)]

@barthovis sorry to hear about that, can you please tell us which modules you have ? (by module I mean camera + lens)

[barthovis]

Cecile, it is working now (Sony A7RII with Zeiss Loxia lenses).

I reported the issue months ago. After installing 7.7 yesterday and the profiles were still not working with A7RII. However, after opening PhotoLab this morning I found that the A7RII is now using the lens profiles. It’s weird that it didn’t work yesterday but it’s ok now.

[julienaubert]

There is a new photolab 6 version (6.17.0.70) and while it now works with some of my lens (eg Sony Zeiss 35 2.8) others still don’t (Sony 24-105 F4 G OSS). Seems that this is not yet entirely fixed, sadly.

Julien

[kbr]

Hi,
The problem seems indeed to have been fixed… At least for the lenses I use.
I had to uninstall and reload the Optix Modules and after that PhotoLab just worked again.
Thank you!
Kim