I wish you luck with that.
I read some details in the meantime. I don’t want to bore you, but may can be some information ‘forum wide’, never know.
From our point of perspective its: ‘GPU compatibility with PL’. I think may its more about how the GPU Driver ‘connects’ (under Windows) to ‘WinML’ (Windows Machine Learning) issue or something similar. Actually i think that’s the reason behind it. But as i write, from ‘our’ point of view ‘its not supported / crash, whatever’ And if some reason not ‘connect well’, then happen the ‘just totally not support or whatever’.
“Windows Machine Learning (ML) enables C#, C++, and Python developers to run ONNX AI models locally on Windows PCs via the [ONNX Runtime], with automatic execution provider management for different hardware (CPUs, GPUs, NPUs).”
Link to Microsoft site about that- What is Windows ML?
And PL use this ONNX (what is good i think)
Also one point DxO Support page mention this WinML:
Note for NVIDIA RTX x60 models (2060 / 3060 / 4060 / 5060)
These models are affected by a known WinML issue. Until NVIDIA releases a fix, you can:
- Use CPU processing for these operations, or
- Avoid AI Mask keywords temporarily.
We are closely monitoring the vendor’s update.
Note: the ‘good old avoid AI mask keywords’ noted - what give most of the PL9 issues.
With Intel its use the GPU driver part: "OpenVINOExecutionProvider"
NVidia: "NvTensorRtRtxExecutionProvider"
Amd: "MIGraphXExecutionProvider"
To know this helps on us? I don’t think so. However its may suggest the problem behind GPU issues ‘in deep’ is somewhere WinML (WinML provider) and GPU drivers. Not to lucky for DxO this times…
Its very kind from you. Feedback always a good thing!
I like to mention: i read about a few issues with Intel ARC 140 series even with Adobe Camera Raw (ACR)). Not to defend DxO, but seems driver issues vs. AI stuffs seems more common what expected?
Whooaa There !! - Way too techie for a simple guy who takes digital photos them makes them look better using PL V8.9!! 
…but thanks for getting back to me.
I really don’t have the knowledge to question or agree with the points that you make, but DxO, to date, haven’t released any advice similar to the use of the Nvidia GPU’s that relates to Intel GPU’s and the are still saying that my machine in terms of CPU, GPU RAM memory and NPU should be capable of running both the latest version of PL8 and PL9.
Hopefully they may now look closer into the problems that DxO users are having with GPU chips other than Nvidia??
In the meantime, PL 8.9 continues to work perfectly with my machine and does what I need it to do effortlessly. - Yes it would be nice to have the AI masks working in PL9 and I probably would be interesting in using it once they have finalised their enforced user testing on us, but until then …….
I must say however that forcing the CPU only selection on users of PL V8.11 looks like a nailed on “Techie solution” to me - why bother to correct the bugs and errors in their software when they can introduce a “workround”, which from their point of view is satisfactory, regardless of how users feel about this - Dxo tell us that their software will work based on their minimum specs ….BUT IT DOESN’T!!
Finally it would be interesting to know if any users of PL9 are having the option of selecting their GPU’s removed leaving only “CPU Only “ as their only choice??
This would maybe confirm that DxO’s programmers have chosen to inflict PL8 users with the same problems that they have brought to users of the currently unstable PL9 for quite a lot of customers ??
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PL8.11.0_695 (Win)
PL9.3.1_567 (Win)
This would maybe confirm that DxO’s programmers have chosen to inflict PL8 users with the same problems that they have brought to users of the currently unstable PL9 for quite a lot of customers ??
You’re speculating too much.
Hi Wolfgang - you could say that the majority of posts on the DxO users forum is pure speculation- especially with regard to PL V9, but that is, I feel, due to DxO’s lack of communications over the problems that many forum users are encountering with PL9 and will remain the case until DxO either resolve these isues, or revise their minimum specs and admit they are having problems with some users hardware combinations.
Nice to know that you don’t seem to be having the same problem that I am experiencing with PL V8.11 and that you don’t have the same problem with PLV9.3.1 as well, but what I was “speculating” in my post was “are there any other users of PLV9 being limited to using CPU only as their only choice for aceleration” (as my trial version of PL9 has expired and to date, DxO aren’t allowing me to download another trial to test how their revised software may work with my PC setup I am unable to test this out myself)
What you have told me in your post is that you are not being limited in this way with your nvidia GPU. - I am not really sure what this brings to the conversation?
Are you making an assumption (or over speculating?) based on your own experiences with this issue that as it not affecting yourself then it cannot be affecting other users who may or may not have the same hardware configuration as yourself?? My GPU is an Intel 140T and I am speculating that there will be other users of PLV9 out there using GPU from other manufactures other than Nvidia.
I am seriously considering stopping using the Forum in the short term until I hear back from my DxO support ticket - things are getting particularly nasty around forum users reporting problems and users who are lucky enough to not be having problems with the latest version of PhotoLab - quote from today - “This is pure whining. Forums are made of people with issues. That does not mean everybody have issues.” … “Your issue’s can be related to all kind of stuff, including a sh***y computer.” - not very nice at all.
Thanks for your input Wolfgang and I hope you have a happy holiday period!
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Feel free to check out what I’ve reported about PL9 – and don’t make up things!
l already have done Wolfgang.
The problems that I am reporting with my set up and PLV 8.11 are real and factual.
You are going to get a certain amount of kickback from some users. Remember in the world we live, you have to be in a tribe and if you are in the DxO tribe you are expected to loyal. You are not a customer (although you paid), you are a member of the tribe. So any comments that are critical are often shut down.
As for DxO’s problems with certain GPUs (well quite a few it appears) - it’s like making a new petrol (gas for our US cousins) and then blaming the car manufacturers for making cars that worked on the old fuel. Weirdly, other software companies don’t have the same issues………………. wonder why?
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Cheers Gareth, think you’ve got it spot on there
There are some very obsessive people out there who feel the need to post on the forum every single day …… for the last consecutive 5+years in some cases!!
Isn’t it strange that I haven’t had a response from my support ticket DxO suggesting that the issues I am experiencing is something that I am making it up and I should forget about all about it ?
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If they come back and say “that’s unusual because no-one else had reported it” - well I am sure you can handle it.
I would hazard a guess that there have been enough problems with this roll out that PL10 will be out before they are dealt with.
When venture capital get’s involved they just look at the bottom line and the customer doesn’t really matter. DxO is not the company of 5 years ago for sure.
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