I’ve had my Olympus EM-5 and used it with DxO Photolab (and Optics Pro) for a number of years now and never had a problem loading a ORF file. Today I went on hike and came home to find about 2/3 of my shots wouldn’t load. The error is:
“This image cannot be processed because of an unknown error. It may be corrupted or in an unsupported format.”
As I said, some of the shots from the same session are loading just fine. More importantly, I was able to load and view all of ORF raw images with Mac OSX Preview and Olympus Workspace (the new rendition of Olympus Viewer).
For full disclosure, I was using a new SanDisk SD card I purchased from Amazon and when I encountered this problem immediately suspected I got a bogus card that botched my photos. But, being that two other ORF-capable piece of software handle them just find, I’m still thinking the problem is Photolab.
I was about to contact support and saw Pathal’s reply. This caused me think of completely uninstalling PhotoLab1 (including removing ~/Libraray/DxO*) and then downloading and installing again. It works now. I wonder if my configuration in ~/Library got corrupted. At any rate, it’s seeing the photos in question just fine now. Thanks again for all the feedback.