kan PR6 niet activeren

DxO PureRAW
1

Ik heb recent PR6 geïnstalleerd en heb het volgende probleem:

Als ik een foto exporteer vanuit Lightroom krijg ik de melding dat PR6 niet is geïnstalleerd en dat geldt ook als ik van uit PR6 naar LR wil.

Alhoewel ik een licentiecode heb kan ik PR6 niet activeren.

Ik heb dit gemeld maar nog geen oplossing ontvangen. Misschien is er iemand met een soortgelijk probleem?

2

Please feel free to use e.g. deepl to translate your post to English.

3

Easy to translate to your own language if you have a desktop browser. Select and right-click does it for me.

4

@HenkJ

There seem to be two issues.

1: PR is not talking with Lr
2: PR can’t be activated

For 1: In order to communicate, PR needs to install the plugins. This can be done (a) during installation and/or (b) at a later time from PR’s respective menu item. If installation has failed in (a), please try (b) and test again. Relaunch Lr before testing and check, if you can see the PR plugins in Lr’s module manager.

For 2: Inability to activate can have several causes.

  • Typing error
  • I propose to check the code that you got and that can be found in your shop account. If PR is missing in the shop account, your purchase might have failed and then, you need to open a ticket → support.dxo.com and in it, provide your proof of purchase.
  • If your activation code was for testing, the free period might be over.
  • etc.

Please try the things above and report back, possibly with more details about versions, macOS/Win etc. Things like these can help you to get better hints faster.

5

Make sure your system time and date are correct. When I begrudgingly downgraded Windows 10 to Windows 11, I overlooked having the clock and calendar set automatically from the network, and my subsequent purchase from DxO would not activate until I fixed it.

1 Like
6

Hello,

Thanks for your reaction.

  • Both plugins are enabled within LR

  • Managing my license give next result:

    Hello,

    Thanks for your reaction.

    • Both plugins are enabled within LR

    • Managing my license give next result:

      ![|1184x337](file:///C:/Users/Jolmers/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg)

Hello,

Thanks for your reaction.

  • Both plugins are enabled within LR

  • my licensecode is the same as in the shop account

7

Hello,

Clock ans calender set are OK

8

Please attach the image using the icon with the arrow pointing upwards. We don’t have access to your Windows and can’t therefore not see the image.

9

Sorry but I do not know exactly how to handle this software. I hope that you now receive my picture in good order.

in LR the plug ins are present and enabled but exporting a photo from LR to DRP give next message:

DxO PureRAW is not installed

Do you want to download the latest version>

The same for sending a photo from DRP to LR
Never had this problem with PR5

Obviously I cannot activate PR6?!

Regards,

Henk J

10

Please remove the activation Key from your post.

11

Henk,

verwijder de printscreen uit je antwoord, want iemand anders kan je activatiecode gebruiken!

Groeten,

Lex

12

You screen capture indicates that PR6 is installed on one PC. If that is the PC you are having the issue with, I propose to deauthorize the PC and restart it.

Once restarted,

  1. launch the PureRAW app and enter your activation code
    → is the code accepted or do you get an error message. If so, take a screenshot of the message and post it here.
  2. select the menu item to install the plugins
    → this should make sure that plugins are installed in the locations expected by Lightroom Classic.
  3. wait a few seconds …
  4. start Lr Classic and try to hand over RAW image to PureRAW by using the module option from Lightroom’s menu.

If it doesn’t work, restart the PC and try again. If it still doesn’t work, open a ticket on support.dxo.com. They might propose a live session im which they can access your PC remotely to assess the situation. If you don’t want that, you can also send all the necessary/requested info with the ticketing system.

13

I apologize for the delayed response to your suggestion.
I was concerned that deauthorizing the PC might cause problems, but according to experts, this shouldn’t be the case.
Unfortunately following your instructions didn’t resolve the issue either.
A few weeks ago, I also contacted DXO, but I haven’t heard back from them yet.
Regards,
Henk