Issue Processing Files with PureRAW 3

[skinnydipper (Mike Rowe)]

Often when I process files with PureRAW 3 the operation fails when using the GPU (though it works when using the CPU but takes an age to run). I am running Windows 10 64 bit and my graphics card is an AMD Radeon Pro WX 3100. I have today updated the graphics card driver to the latest version.

The processed file is just a black rectangle with a few spots. I get the same failure when trying to process both Canon and Olympus RAW files. I also get a message from the Graphics card saying “AMD software detected that a driver timeout has occurred on your system.”

Is the AMD Radeon Pro WX 3100 compatible with PureRAW 3? Maybe a bug?

Thanks
Mike

[platypus (Canon & Mac (Intel and M1))]

@skinnydipper , your issue is something that might interest the people behind support.dxo.com.

You might also like to check out this thread and the spreadsheet linked into one of the posts.

What are minimal GPU requironments DeepPRIME full HW acceleration?

I’d want to understand what are bare minimal GPU requirements to have full HW acceleration for DeepPRIME (DP) and in general for PL use. I am not a big fan of rushing to the store and buying latest and greatest video card to get 30 seconds processing time in DP, i will be satisfied with ~5min processing time per image.

[skinnydipper (Mike Rowe)]

@platypus Thanks. Looks like I’m not the only one with images processed as a black rectangle. Mike

[PViddy (Prashant Vemireddy)]

I was also having AMD Driver Timeout errors, but with a RX580. This is what finally fixed it for me:

https://support.dxo.com/hc/en-us/articles/7077934620701-DeepPRIME-and-DeepPRIME-XD-hardware-acceleration-further-information-

Edit the config file as described in the article and let us know what happens. DeepPRIME-XD has been running rock-solid ever since I made the change. Good luck!