Is DxO Shop checkout flow broken for new customer?

Forum Management - Suggestions
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1

@Admin please point me to the right channel if this forum is not the right place for help.

I’m a new customer, trying to purchase PhotoLab 9 as part of the Black Friday deal. During checkout, it displayed a message that cannot proceed as there’s no billing address in account profile (oddly the message is not in English, I have to Google Translate it).

Screenshot 2025-11-29 at 9.22.42 PM
Screenshot 2025-11-29 at 9.22.42 PM1555×925 53.1 KB

The button under the message brought me to edit profile page but the page content is a malformed incomplete HTML source code. The last five lines of the malformed HTML source are:

        <label class="label" for="street_2">
            <span>Street Address 2</span>
        </label>
        <div class="control">
            <input type="text" name="street[]"
                   value="An error has happened during application run. See exception log for details.

Please advice how do I proceed. Thank you.

2

Greetings! You can get help with this by opening a support request at support.dxo.com. This forum is a user community - it’s managed by DxO but isn’t the place to obtain their direct assistance with anything.

3

Thanks. I reached out DxO support team via the link, they’ve resolved the issue for me.

Looks like there’re two types of DxO customer account: temporary account and permanent account. I have no clue what they are honestly. The issue only affects the first type of account, it goes away after support team converted my account to the latter type.

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